Customer Engagement Specialist for South-East Serbia

REQ-10010166

Jun 06, 2024

Serbia/Monten.

Summary

At this role main responsibilities are connected with customer engagement management and patient journey. It's expected to strive to achieve local organization objectives and targets for a specific account(s). Also, this is role is responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

About the Role

Major accountabilities:

• Responsible for driving sales, promotional and developmental activities in the designated accounts to reach commercial goals
• Create customer development strategy and translate it into action plans
• Establish and develop long-term relationships with key customers
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives
• Guide initiatives of the company launches
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the process of mapping stakeholders, including customer segmentation
• Timely provide accurate data for the internal CRM system

Key performance indicators:

• Sales revenue and revenue growth
• Operating budget accountability

Job Requirements :

Education (minimum/desirable):

University degree in Pharmacy, Medicine or Stomatology

Established knowledge of MS Office – Word, Power Point, Excel

Work Experience:

• At least 2 years of proven track records (Primary and Secondary Care) in pharma environment
• Overall pharma business understanding
• Key account management experience

Languages :

Fluency in English language

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

International

Pharmaceuticals

Serbia/Monten.

Serbia

RSP0 (FCRS = CH024) NPHS RO Serbia

Sales

Full time

Temporary (Fixed Term)

No

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REQ-10010166

Customer Engagement Specialist for South-East Serbia

Apply to Job

Sales International Serbia/Monten.

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