Customer Success Representative Benelux

As the market leader in the Benelux market, we are on the outlook for an enthusiastic team member to maintain this position. We have become the market leader because of our amazing product and team, customers and partners love us! Want to be part of this and learn more about eCommerce? Keep on reading!

Your job

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
So you'll get the chance to build up your network and talk to marketers of famous international brands and digital marketing agencies. You'll help them use our software successfully, so you'll be their trusted and unmissable advisor and grow their business. You'll create many brand ambassadors and help Channable grow. Besides, by gathering feedback from our customers and partners you can make our software even better. You’ll be responsible for portfolios that make a big impact on the total revenue of the company. It's up to you, along with your team, to turn this into an even greater success. After an extensive onboarding period you'll be responsible for our partners and customers, including major brands you encounter in every shopping street.

To be more specific

Let's get a bit more specific. This is what you'll do:

• Onboardings, impact reviews & check-ins. You realize success plans, both with partners as customers;

• Prevent churn and realize upsell, including reporting & forecasting;

• Host training sessions with our partners and customers; at our office and online;

• Share and discuss customer feedback with Product, Sales & Marketing departments;

• Organize & join Channable roundtables, webinars, partner days, training days, and/or trade shows like Webwinkelvakdagen);

• Together with project teams and/or individually optimize the customer experience and processes.

As the next step, you can grow into a Customer Success Manager role. In this role, you'll work with bigger clients and you'll manage your portfolio more independently.

Who are you?

• You enjoy talking to customers and they enjoy talking to you 😁

• You have at least 1 year of experience in a customer facing role, preferably in eCommerce;

• You have at least an HBO working- and thinking level;

• You have excellent written and spoken Dutch language skills (C2 level), with a good command of English.

Other requirements

• You are willing to come to our Utrecht office for two days/week;

• You are able to travel and visit clients in the Benelux, approximately 1x per week;

• You are available for at least 32 hours per week (4 days).

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York and Berlin.
We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and have an awesome time together. Feel free to take a further look at our Instagram or LinkedIn!

What do we offer?

Financial benefits

• The base salary range based on 40 hours is between gross €3.300 - €3.600 per month, excluding 8% vacation allowance.

• On top of your base salary we offer a quarterly commission, which can run up to an additional 25% salary.

• Annual bonus of a gross €1.500 if the yearly target is completed.

• Annual L&D budget of €1000 to spend on anything you want to learn. You can take a great advantage to #grow professionally; 📚

• Saving for old age - yes, we provide you 5% of your monthly base salary;

• Traveling to our office? No problem, we got you covered.

Other benefits to put you at ease:

• 26 vacation days + 2 reload days based on 40 hours;

• Hybrid and flexible working. We work at least 2 days from the office, the other days are flexible. You can also work from abroad for 3 weeks a year. You can start your day anytime between 08:00 and 10:00. Home office supplies will be provided, together with an additional budget.

• Feeling good and mental health is important to us. You have free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members.

• Great (hot!) meals are prepared by our own chef and office team.

• Are you going to become a parent? We think it is important that you spend time with your newborn. Enjoy 5 weeks of 100% paid partner leave; 👶

• Channaweekends (yes, in 2024 we go for a long weekend with all our colleagues from all over the world).

How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for 2 rounds of interviews, including an assignment stage.

Please note that after the 2nd round of interviews; we'll do reference checks as well. Additionally, you will also meet your future team members over a coffee date in our Utrecht office.

Contact by job agencies and recruiters will not be appreciated. Each recruiter or headhunter who approaches us agrees with a donation of €250 for Make-A-Wish.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.