Customer Services Specialist

At adidas, every day is a chance to flip the script. An invitation to take everything
we know and re-invent it. Do it better. Never settling for good enough.

Every day we get up, invent, adapt, improvise, find new ways to collaborate,
and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world.

It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning.

And we’re never done.

Come be a part of shaping the future together with us.

Purpose:

To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.

Key Responsibilities:

• To act in line with overall strategy for the Customer Service organization parallel to the global strategy, aiming for maximum customer satisfaction
• To insert key-accounts pre-orders in the system, if needed
• To insert clearance orders in the system
• To process and send out the orders confirmations
• To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
• To collect reactively re-orders for customers
• To ensure proper administration, documentation and financial reconciliation of the customer base
• To interact with Operations and Finance to ensure best service level to customers
• To prepare necessary reports related with customer service
• To measure progress on own KPIs
• To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
• Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.

Requisite Education and Experience:

• University degree in related fields
• Focus on Sales / Supply Chain / Finance / Accounting
• Minimum 1 or 2 years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
• Exposure: Sports
• Strong interpersonal skills (e.g. communication)
• Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
• Good level Commercial and business acumen knowledge
• Fluent in written and spoken local language is a must
• Good command in English