Chatbot Development Specialist

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Working at Nespresso means believing that coffee can have a positive impact on our fellow humans and the planet. You understand that actions speak louder than words and can take pride in working for a B Corp-certified company. We encourage you to use your unique talents to create the ultimate Nespresso coffee moments for our customers.

We are looking for a Chatbot Development Specialist

Are you able to design conversational flows, train our new chatbot, and enhance its performance for personalized customer interactions? As our Chatbot Development Specialist, you will be collaborating with several teams to design chatbot solutions, develop effective communication strategies and train our new chatbot. In addition, you will provide valuable support to our customer service team, monitor performance metrics, and deliver regular updates to management. Join our team and make a significant impact in revolutionizing our customer experiences through chatbot development.

Your responsibilities:

• Collaborate with cross-functional teams to design chatbot solutions based on customer service requirements;
• Develop conversational flows, scripts, and responses to ensure accurate and effective communication with customers;
• Train chatbots using machine learning techniques to improve their understanding and response accuracy;
• Continuously monitor and analyze chatbot performance, making necessary adjustments for improvement;
• Optimize chatbot algorithms to enhance natural language processing and improve customer satisfaction.

What we hope you can bring to us:

• Good customer-oriented communication skills;
• Able to provide a customer-friendly solution in a simple and clear manner;
• Analytical and continuous improvement interest,
• No need for hardcore programming skills;
• Nespresso knowledge is very useful

What do we offer?

• €2.600,- to €2.900,- gross per month based on a fulltime contract;
• 28 vacation days based on a full-time contract;
• 13th month and annual bonus scheme;
• 1 free Nespresso machine and a monthly coffee credit of €50;
• Hybrid (remote) work arrangement with compensation for an ergonomic home office;
• 40% average discount on your gym membership;
• Full travel expense reimbursement (NS Business Card or mileage reimbursement);
• Free baby food up to €500 per child per year;
• 1 big company party at a beautiful location;
• Many more secondary benefits such as (e)bike plan and referral bonus.

Who you are is exactly who we are looking for

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability, or sexual orientation. Nespresso consciously works towards creating diverse and passionate teams. We believe that this makes us even more creative and innovative in our pursuit of providing unique coffee experiences while also making a positive impact on our fellow humans and our planet.