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Cluster Reservations Internship
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Join the Cluster Reservations Team for Hilton The Netherlands!
The Cluster Reservations Team is responsible for 5 Hilton properties in the Netherlands: DoubleTree by Hilton Amsterdam Centraal Station, DoubleTree by Hilton Royal Parc Soestduinen, Hilton Amsterdam Airport Schiphol, Hilton Rotterdam and Hilton The Hague.
With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis.
What will I be doing?
As Reservations Trainee you will be responsible for delivering the highest level of quality to guests. Within this internship you will support the team with the following tasks:
- Responsible for the accurate processing of reservations
- Updating reservations via the CRS system
- In contact with guests to accept and confirm individual guest reservations by e-mail or telephone
- Excellent knowledge and correct use of the various hotel rates
- Correct handling of reservation documents
- Adhere to the company credit policies and procedures
- Responsible for administrative tasks like reporting
- Ensure quality checks on the current reservation system
- Maximize room sales and revenue for the hotel, prioritizing up-selling with a sales attitude
- Keep guests’ information updated to maintain a high level of guest service standards
What are we looking for?
We are currently looking for a motivated and enthusiastic Cluster Reservations Trainee. This role will focus on the following skills and competences:
- Hospitable attitude and service-oriented
- Good communication skills
- Passion for the hospitality industry
- Fluent in English
- Looking for an internship of at least 6 months
What can you expect from us?
- Intensive training period and a personal development program via Hilton University and the Learning & Development Team
- Internal transfer and promotion possibilities
- Employee discount on Hilton Worldwide hotel rooms via the international Hilton travel program
- Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels
- Annual team outings, staff party and quarterly team member forums
- Free lunch buffet options during your shift
Our first class meeting facilities, state-of-the-art technology and dedicated Hilton Meetings Team ensure that every aspect of your meeting will be a true success.
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