Product Manager Conversational Agents (Growth Accelerator, customers aged 18 to 30)

Step into the heart of growth and innovation and help shape our ambition to become the leading bank for young people.

Within the Growth Accelerator 18 to 30, we work every day on creating innovative digital customer experiences in the Rabo App. We translate customer behavior and performance data into sharp insights and well-founded decisions, and turn these into scalable solutions with a direct impact on both customer experience and commercial results.

You will work in multidisciplinary teams alongside top professionals in their fields, including proposition managers, journey experts, designers, data analysts, developers, architects, business analysts and product owners. Together, we drive impact from start to finish, from defining the right customer problem to experimenting, building, launching and continuously improving our solutions.

We value speed and action. As a dedicated unit with a clear focus and decision-making autonomy, we do not get stuck in reports. We turn insights directly into choices, actions and measurable results.

Together, we are building the future of banking through strong propositions, smart products and digital experiences that truly make a difference for young people.

You & your job

Within the Growth Accelerator, you are responsible for building conversational agents and supporting tools that enable customers aged 18 to 30 to interact with their bank in an intuitive, conversational and innovative way.

You lead the development of AI-driven agents and tools, working within the most suitable frameworks and reusing existing capabilities from our Conversational AI department. You collaborate closely with these teams to ensure alignment and quality.

Your focus is on creating scalable, reusable and compliant solutions that allow young customers to ask questions, receive guidance and complete actions through natural and intuitive conversations. Based on user experience research, you help shape and prioritize the first set of key conversational agents to be developed.

Top 3 responsibilities

• Develop conversational agents and tools that deliver the most value for young customers.
• Ensure safe, reliable and compliant use of customer data and interactions, in close collaboration with security, privacy and legal stakeholders.
• Align and collaborate with other squads in the Conversational AI department working on the GenAI chatbot, including front-end, back-end and platform teams, to align roadmaps and deliver the best possible customer solution together.

Work on yourself & the world around you

Your development and that of society go hand in hand. That is why Rabobank invests in you and works together to create a better world. At Rabobank, you work on yourself and the world around you simultaneously. This is reflected in your personal development budget, hybrid work environment and healthy work-life balance.

You & your talent

• Bachelor or Master level of working and thinking.
• At least 5 years of proven experience as a Product Owner within a DevOps team, owning customer-facing digital products.
• Experience working with conversational interfaces such as chatbots, virtual assistants or voice-based experiences.
• Practical experience with AI-driven products, preferably involving natural language processing or large language models at a product level.
• Strong customer-focused mindset, with attention to both customer value and business impact.
• Experience driving improvements in complex, cross-department environments.
• Strong execution skills: you set clear priorities and turn ideas into reality. You are able to estimate work effectively and build a product backlog from scratch.
• Takes ownership, shows personal leadership and is willing to make clear choices.
• A true team player who inspires others and enjoys working together.
• Flexible and adaptable in a dynamic and fast-changing environment.
• You are currently based in the Netherlands.