B2B E-Commerce Product Owner

At L’Oréal’s Professional Products Division (PPD), our mission is to support hair professionals with the best products and innovative services. We are looking for a B2B E-Commerce Product Owner to drive the evolution of our digital ecosystem.

In this role, you will be the bridge between business needs and technical excellence, ensuring a seamless experience for our B2B customers—ranging from independent hairstylists and high-end salons to large-scale wholesalers in the professional hair industry.

Your Mission

You will own and evolve our two primary B2B platforms:

1. L’Oréal Partner Shop: Our dedicated B2B e-commerce webshop where hair professionals discover and order our iconic brands.
2. Kepler: Our advanced sales ordering system that will be launched in Q3 to serve as the backbone for our commercial operations and order management.

Key Responsibilities

• Product Ownership & Strategy: Own the features and functionalities backlog. You will translate business requirements into a prioritized roadmap, collaborating closely with global IT and digital teams.
• Release Validation & UAT Governance: Lead the technical validation for platform releases. You are responsible for defining test scenarios, executing User Acceptance Testing (UAT), and providing the final "Go/No-Go" recommendation for the Benelux market.
• Site Configuration & UX: Manage site preferences that govern storefront behavior, including checkout rules, shipping/payment options, pricing logic, and search navigation to enhance the user experience.
• Technical Performance Optimization: Monitor platform reliability, including page speed, uptime, and API stability. Use data insights to identify friction points and brief global teams on necessary improvements.
• Incident & Demand Management: Act as the key point of contact for technical incidents. Capture business impact, coordinate resolutions with Global IT, and validate fixes for both Kepler and the L’Oréal Partner Shop.
• External Partner Governance: Manage relationships with external tech partners to enable and implement new features.

Who You Are

• Customer-Centric: You are passionate about the customer journey and use data to maximize conversion and improve the stylist’s shopping experience.
• A Technical & Commercial Hybrid: You possess a sharp understanding of e-commerce business drivers combined with the technical rigor to manage complex workflows and data infrastructures.
• A Proven Leader: You are comfortable leading through influence and taking full accountability for critical platform decisions.
• A Collaborative Influencer: You excel at navigating complex organizations, working seamlessly across Supply Chain, Marketing, Commercial, and IT teams.

Professional Requirements

• Experience as a Product Owner or in a similar digital/e-commerce role.
• Strong understanding of UAT processes and backlog management.
• Fluency in English is required. Fluency in Dutch or French is preferred.
• Master’s degree from an academic university
• Work permit to live and work in the Netherlands

What we offer

The opportunity to join the world leader in beauty and make a tangible impact on the digital transformation of the professional hair industry. You will work in a dynamic, international environment in our modern office in Hoofddorp.

When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers.

And furthermore you will find with us:

• An inspiring work environment with ambitious colleagues;
• A healthy career perspective with good development and career opportunities;
• A competitive salary which is adjusted on an annual basis in case of good performance;
• Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;
• Discount on L'Oréal products
• Nice extras such as various sporting company activities.

Finally, a great added value of working at L’Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.