Junior Marketing Operations Specialist- Digital Communication

Marketing, Business Development and Communications

Junior Marketing Operations Specialist- Digital Communication

To support marketing activities related to the firm's internal and external communications through content management on various digital platforms, social media posting and assistance on email communication campaigns. The role holder will be accountable for delivery of a number of administrative tasks related to digital communication area in accordance with internal service level agreements (SLAs).

This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis. Flexibility as to working pattern is a must.

Key areas of responsibility:

• Work closely with Marketing & Business Development teams worldwide to deliver operational support for numerous marketing activities ie. campaigns, events, email communication
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Be accountable for content maintenance on various digital platforms: editing, formatting and uploading content to external websites, blogs, digital screens and social media channels in consistency with house style and brand voice
• Assist with creation and distribution of email communication to the firm’s clients and contacts: invitations, confirmations, reminders, follow ups, newsletters and alerts following GDPR rules
• Support on delivering digital channels and post mailing metrics
• Ensure data retrieved from the firm’s CRM database meets GDPR standards in terms of email communication
• Create, update and mantain process documentation
• Follow existing marketing processes, identify gaps and suggest improvements where possible to increase client satisfaction rate
• Ensure compliance to all policies, procedures, standard operating procesures
• Contribute to the reports prepared by the team and/or requested by the manager
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work allocation where workloads dictate. Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
• Provide support to any other administrative tasks within marketing field where necessary.

About you

• Advanced English skills
• Basic knowledge of MS Office: Microsoft Excel, Word, PowerPoint and Outlook
• Timeliness, accuracy and precision in task delivery
• Ability to multi-task and work to deadlines
• Experience in dealing with a demanding workload and conflicting priorities
• Ability to stay calm and composed in often demanding situations
• Proactive 'can do' attitude and collaborative working style, able to work on own initiatives as well as part of a wider team

About us

DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world.

We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

Agile Working

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

Pre-Engagement Screening

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.