Senior Resource Manager

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

Senior Resource Manager

JOB PURPOSE

We’re looking for a strategic and experienced Resource Manager to join our EMEA resourcing team for our Experience team across the Netherlands and Denmark markets. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects—balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved—such as UX/UI Design, Strategy, CRO—is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning—someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

WHAT YOU'LL BRING

• A background in resource management or creative/technical project management, in the digital agency industry, with a minimum of 3 years in a resource management role.
• You have a solid understanding of key digital roles, including PM, UX, UI, Strategy. You’re familiar with their core skills and responsibilities, and can confidently match the right talent to the right project based on specific requirements and team dynamics.
• You have a good understanding of digital projects (such as websites, e-commerce platforms, and mobile apps) and how different roles collaborate throughout the delivery process. You’re familiar with how projects are staffed and delivered to meet client expectations - on time and on budget. You can contribute to building effective project plans from a resource management perspective, ensuring the right people are in place to support successful delivery.
• Proficiency in resource management software and tools (Extra points if you have Resource Guru experience).
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments.
• Strategic thinking and problem-solving abilities.
• Well organized, process-driven and dedicated, with an outgoing personality and can-do attitude.
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment.
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.
• Business and conversationally proficient English language skills.

WHAT YOU'LL GET

• A flexible, hybrid working policy (2 days from the office, depending on location).
• 24 vacation days per year and the opportunity to work from abroad for 13 weeks a year.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.