Salesforce for Service Product Owner

🚀 We’re hiring a Product Owner Salesforce for Service

Do you want to be part of our journey to improve the productivity of service execution within Marel? Then you might be our new Product Owner Salesforce for Service!

Are you an experienced Product Owner Salesforce and do you look forward to take the use of Salesforce for Service to a whole new level?

🔍 About the Role

The Product Owner supports the service strategy and roadmap. That involves managing and developing processes and IT solutions while prioritizing features and initiatives in line with strategic priorities and process roadmap. The PO is responsible for identifying and gathering change requests from the business, driving domain board meetings, and coordinating user and process training. They must also maintain a network of key users within the service organization and actively communicate and consult on key changes and deployments with the user community. The PO must be innovative in suggesting and participating in process improvement projects within service and with other functions as required.

🧠 What You’ll Do

In this role, you are acting as Product Owner for service organization, with primary focus on Salesforce for Service. In addition to Salesforce for Service, you will also touch upon SAP, PLM or other key applications used within Service organization. Your main objective is to improve user experience and capabilities and maximize return on our investment at the same time.

Your primary tasks are:

• Collect, review, and prioritize change requests with the domain board and key users.
• Take ownership of implementing system changes, communicate them to users, and coordinate user training sessions.
• Work with IT to clarify business objectives, requirements, and prepare for IT design and deployment.
• Evaluate and identify existing key metrics and data quality, propose and report outcomes, and monitor and follow up on corrective actions and improvements.
• Formulate, run, and participate in process improvement projects, with in depth knowledge of our global service processes.
• Act as the go to person for Salesforce for Service.
• Collaborate with Salesforce for Service key users and platform champions to ensure a unified way of working.

🛠️ What You Bring

The preferred candidate should possess a diverse educational background and/or relevant experience in manufacturing companies, service management, technical roles, process management, and customer support. Extensive knowledge of processes and IT is essential.

If you are the right candidate, you possess:

• Minimum of 5 years' experience in Service & Process management, Technical & Customer support roles with international operations exposure.
• Strong understanding of data models, coupled with a proactive, solutions-oriented mindset.
• Demonstrated customer focus, continuous improvement orientation, and commitment to quality work.
• Excellent communication, leadership, and stakeholder management skills within the organization.
• Proficient in working with MS Office applications and experienced with Salesforce.
• Service-minded attitude, adept at process thinking, change management, and propose improvements.
• Ability to work independently, set goals, and achieve milestones in a structured manner.
• Strong analytical mindset with a data-driven approach to problem-solving.
• Enjoy working in a dynamic environment.

🌟 Nice to Have

• Fluent in English, both written and spoken. Proficiency in Dutch or other European languages is a plus.

🏬 Why Join Us?

• Freedom to take initiative and make a real impact in a growing global business.
• An environment of trust and respect with space to explore and fail.
• A network of specialists who are always willing to help.
• A healthy work-life balance and flexible working arrangements.
• Endless possibilities to keep learning: access to Linkedin Learning and Busuu language learning.
• To get a career instead of a job. We have many opportunities for internal growth; and we encourage it!