Installed Base Manager

Installed Base Manager

The Installed Base Manager is accountable for the global commercial steering of the IGT Systems installed base, with a clear focus on value maximization, proactive replacement, lifecycle decision-making and performance management. The role operates at a global, cross-functional level and ensures that installed base insights are translated into structured strategies, disciplined governance and measurable commercial outcomes.

Your role:

• Define and drive a global installed base program focused on proactive replacement, lifecycle steering and value maximization across the IGT‑S portfolio.
• Own the end‑to‑end global ESL (End of Service Life) extension process, including intake, assessment, governance and escalation of regional requests.
• Work closely with Product Management, PLCM and CLV teams to translate installed base insights into portfolio, replacement and lifecycle decisions.
• Establish and drive strong performance and daily management for installed base topics, including KPIs, dashboards and management cadence.
• Act as the global commercial interface for installed base topics across Sales, Marketing and Service in the regions, enabling alignment and execution.
• Leverage data, digital tools and AI‑enabled analytics to enable proactive steering and improve decision quality.

You're the right fit if:

• Bachelor's / Master’s degree in Business, Marketing, Life Sciences, or equivalent experience
• 5+ years of experience in commercial performance management, analytics and cross-functional collaboration in a global, matrixed environment.
• Demonstrated ability to translate data into clear priorities and measurable outcomes.
• Strong communication and influencing skills, with a digital and AI‑first mindset.
• Fluent in English

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.