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Quality Management Trainee - Anantara Grand Hotel Krasnapolsky Amsterdam
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Are you interested in a new challenge at Minor Hotels Europe & Americas?
Do you have a sharp eye for detail, strong analytical skills, and a passion for elevating the guest experience? At Anantara Grand Hotel Krasnapolsky Amsterdam, we are looking for a Quality Management Trainee who brings curiosity, precision, and a proactive mindset to help drive our operational excellence.
Why you’ll love your journey with us
At Anantara, dedication is rewarded with exceptional benefits:
- Internship allowance of €750 gross per month (based on 5 days per week)
- Global team member rates at 560 Minor Hotels worldwide
- Friends & Family rates so your loved ones can enjoy the experience too
- 50% discount on F&B at 20 luxury hotels across Amsterdam
- A complimentary experience stay to immerse yourself in the Anantara guest journey
- Free online & offline training organized by our own Minor Hotels University Northern Europe
- Priority access to internal vacancies within Minor Hotels
- One free meal per shift
Your role in the journey
As a Quality Management Trainee, you play a key role in helping the hotel deliver memorable guest experiences by monitoring operational standards, analyzing performance, and supporting initiatives that drive continuous improvement. You’ll translate data into actionable insights and be actively present in the operation to support teams in achieving excellence.
Your responsibilities include:
- Monitoring and supporting the delivery of the hotel’s operational excellence through an active presence in the operation
- Measuring and reporting on LQA compliance, Brand Standards and Guest Satisfaction performance, including actionable recommendations
- Conducting and documenting LQA self-assessments for operational departments
- Analyzing guest feedback and operational data to identify trends, gaps and opportunities in service delivery
- Supporting initiatives that improve hotel KPIs related to guest satisfaction and employee engagement
- Assisting in the communication of guest satisfaction results and helping create engaging ways to celebrate success stories with teams
What you’ll bring
- Availability for at least 20 weeks, 5 days per week
- Strong analytical, planning and organizational skills
- A detail-oriented and structured way of working
- The ability to translate data into meaningful insights
- A proactive attitude and ability to work both independently and in a team
- Excellent communication skills and fluency in English; Dutch is a plus
Where your journey begins
In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination.
Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.
Since 2019, the Company works with Minor Hotels in the integration of their hotel brands under a single corporate umbrella with presence in over 50 countries worldwide. Together, both Groups have a portfolio of over 500 hotels articulated around eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks - that comprise a broad and diverse range…
Since 2019, the Company works with Minor Hotels in the integration of their hotel brands under a single corporate umbrella with presence in over 50 countries worldwide. Together, both Groups have a portfolio of over 500 hotels articulated around eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks - that comprise a broad and diverse range of hotel propositions connected to the needs and desires of today's global travelers.
NH Hotel Group stands out in quality both as regards services and facilities, with a very carefully thought out decoration, intended to please all tastes and making the guest feel comfortable. NH Hotel Group's establishments offer the most advanced technologies designed to facilitate the guest's communication as well as his work and leisure.
The restaurants are another priority for hotels in the chain, offering guests first-rate cuisine.
NH Hotel Group is a responsible company in the Tourism industry. The chain offers hotel services which anticipate present and future needs of both our internal and external stakeholders (Employees, Clients, Shareholders, Suppliers, Environment, etc.), the communities where we operate and future generations with maximum attention to detail and efficient and sustainable solutions.
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