Business Analyst (Hospitality Tech)

Als Business Analyst (Hospitality Tech) vertaal je grootschalige hospitality-operaties naar heldere, toepasbare technologievereisten. Je begrijpt hoe parken dagelijks functioneren en hoe veranderingen doorwerken over honderden parken, duizenden accommodaties en hoge seizoensvolumes.

Dit ga je doen

Je verantwoordelijkheden omvatten:

Hospitality Process Analysis & Requirements

• Analyse and improve hospitality processes such as reservations, check‑in/out, unit allocation, housekeeping planning, maintenance coordination, and guest communication across 200+ parks;
• Translate operational needs into clear requirements, user stories, and acceptance criteria that work at scale;
• Balance global process standardisation with unavoidable local park differences and regulations.

Design & Solutioning

• Co‑design future‑state solutions with Product Owners and vendors for PMS, front office tooling, cleaning solutions, POS, and guest applications, ensuring scalability and resilience;
• Assess impact of design choices on park operations, peak periods, and multi‑park rollouts;
• Support Agile delivery from concept through validation, with a strong focus on reuse and consistency.

Testing, Data & Adoption

• Coordinate functional testing that reflects real‑life, high‑volume park scenarios;
• Validate data flows across hospitality and guest‑facing systems used by hundreds of parks;
• Support phased rollouts and go‑lives, minimising disruption to ongoing park operations.

Operations & Continuous Improvement

• Analyse operational insights, incidents, and change requests across the park landscape to drive improvements;
• Act as a sparring partner for park operations on system changes with multi‑park impact;
• Support the ongoing evolution of hospitality platforms in a complex, high‑availability environment.

Tools & way of working

• Work in Agile or hybrid environments with Product Owners and delivery teams;
• Use Power BI, Excel, Jira, and Confluence for analysis, documentation, and decision‑making;
• Collaborate closely with hospitality software vendors and operational teams across a large, distributed park network.

Dit ben jij

• 4–6 years of relevant experience as a Business Analyst;
• Bachelor’s degree in Business, IT, Digital Marketing, or Information Systems;
• Proven ability to translate business and customer needs into technical and process solutions;
• Hands-on experience with Salesforce (CRM/Marketing Cloud), Sitecore (CMS), STEP (PIM), IDeaS (revenue management), Ingenico (payment), and Elastic Search;
• Strong understanding of digital customer journeys, content management, booking flows, and payment integrations;
• Skilled in process mapping, stakeholder facilitation, and functional documentation;
• Experience with Agile/Scrum delivery and tools such as Jira or Azure DevOps;
• Knowledge of data privacy (GDPR) and PCI compliance for payment systems.

Dit bieden wij

• Together we do everything we can to offer our guests and our colleagues the best. If you participate, we will reward your work with;
• An annual contract with a trial period of one month, whereby we would of course ultimately be happy to employ you permanently;
• A bonus scheme;
• 27 days' holiday for a full-time working week with the option to purchase 10 additional days off;
• Flexible working hours and the possibility of (partly) working from home;
• Working from home allowance of €2,45 per home working day;
• Training and education options;
• Participation in the Recreation pension fund. The standard retirement date in this scheme is 67 years. The premium for this old-age pension is 21.8% of the pension basis, with Landal and you each paying half;
• Possibility of paid additional maternity and parental leave;
• Various group insurance policies, including free continuous travel insurance for you and your family;
• A favorable staff booking scheme.

* A full-time employment contract at Landal has a 38-hour working week, which is equivalent to a 5-day working week. If you have a part-time employment contract, your salary and vacation days are calculated pro rata.

Unfortunately for this position we’re not able to support with a relocation or sponsoring a work visa in the Netherlands. Therefore, we can only consider applicants who are already residing in the Netherlands and hold a valid work permit.