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This role focuses on service delivery performance as a Service Delivery Performance Specialist.
Job Description
The Service Delivery Performance Specialist is responsible for working towards service delivery performance, encompassing financial, operational performance, productivity, and solution delivery performance, working under limited supervision.
Your role:
- Execute the established plans and objectives related to service & solution delivery performance improvement.
- Implement programs aimed at enhancing performance.
- Apply lean techniques, practical problem-solving, and Six Sigma methodologies to address and resolve problems effectively.
- Assist in identifying areas for improvement in professional services, solution delivery, and service delivery.
- Maintain a global active interactive technical specialist’s community within markets and business units; co-develop and host webinars for CT and AMI.
- Manage monthly performance meetings for CT.
- Manage global CT KPIs and drive continuous improvement initiatives norms.
You're the right fit if:
- Bachelor's / Master's Degree in Health Science, Engineering or Information Systems or equivalent.
- Minimum 3 years of experience in areas such as Service Delivery, Performance Management or equivalent.
- Experience working with cross functional teams on a global level.
- Experience in data analytics, Excel, PowerPoint (Power BI is an advantage).
- Presentation skills and knowledge sharing.
- Fluency in English.
Advantages:
- Experience with medical device.
- Experience in project management.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Philips is a leading health technology company focused on improving people’s lives across the health continuum – from healthy living and prevention, to diagnosis, treatment and home care. Applying advanced technologies and deep clinical and consumer insights, Philips delivers integrated solutions that address the Quadruple Aim: improved patient experience, better health outcomes, improved staff experience, and lower cost of care.
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