Manager Content & Operations

Manager Content & Operations

Purpose & Overall Relevance for the Organization:

As a Manager Content & Operations at adidas you are accountable for the digital execution of brand and commercial content for Europe on both .com and the flagship app across Commerce Lean markets. Your team will partner with major stakeholders across brand and commerce to execute global and local content across all digital consumer touch points. Your job is to ensure this happens on time and in full, and whilst managing incoming demand you carefully balance it against workload. Your team thrives on delivering high quality output within set timelines and if a system or process holds you back from delivering a campaign, you always seem to find new and creative ways to always get things done. Additionally your team will cover timely Gift Card support operations for all European countries in close collaboration with customer service and partnership teams.

Key Responsibilities:

• Accountable for the on time and in full execution of digital content across .com and app, including the personalization of key content touch points across Commerce Lean countries.
• Own consumer facing gift card operations in close collaboration with customer service and partnership teams across all EU eCommerce countries.
• Responsible for the implementation and tracking of success KPIs to ensure implementations are optimized based on results and insights.
• Manage a team of 2. Create a supportive work environment in which employees are coached, trained and provided with career opportunities through development.
• Continuously monitor and evaluate team workload and organizational efficiency with the support of data and team feedback and make appropriate changes to meet business needs.
• Define optimization and rollout requirements / success criteria for new systems, tools, and content elements. Ensure operationalization.
• Build an end-to-end knowledge base on .com and app around content execution and consistently maintain after the rollout of new optimizations.

Key Relationships:

• EU eCom
• EU Consumer Experience
• EU partnership marketing
• EU CS
• Global and EU Digital Activation
• Global Product Ownership
• Experience and Design

Knowledge, Skills and Abilities:

• Good communication skills, comfortable presenting to stakeholders at various organizational levels both in person and remotely
• Ability to autonomously spot and drive opportunities from concept to creation
• Ability to handle ambiguity and untangle complex situations into actionable activities
• High resilience and solution-oriented attitude
• Affinity with the Brand Marketing content delivery needs, solutions, and processes

Hard-Skills

• In depth knowledge of technical and creative aspects of digital and mobile
• Expertise with enterprise-level platforms and technologies
• Advanced project management skillset
• Extremely structured
• Working knowledge of digital IT products and capabilities
• Fluent in English both verbally and written

Requisite Education and Experience / Minimum Qualifications:

• Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
• 3+ years of experience in E-commerce Operations
• Experience working with stakeholders and experts at various seniority levels

At adidas we foster the athlete’s mindset through a set of behaviors that are at the core of our company culture:

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.