Service Desk On-Call (working student)

At flatexDEGIRO SE, we are hiring for a Service Desk On-Call (working student) position.

Who we are

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With 3 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in!

This on-call position is ideal for students or recent graduates who want to gain hands-on experience in FinTech while working with flexible hours alongside their studies. You will join a young, international and customer-centric team in a fast-paced environment, gaining valuable exposure to financial markets, trading operations and customer support at scale.

Are you ready to grow your career in FinTech?

You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This is the best position for you if you are a quick learner with some knowledge about financial markets looking for a career starter leading to endless growth and learning opportunities in FinTech.

To best assist our customers, we offer you the following opportunities:

• Tailor-made training and onboarding. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others.
• A flexible on-call / 0-hour contract, ideal to combine with studies.

Key Responsibilities as an On-call / working student

• Take ownership of customer requests and, with guidance from the team, help identify short- and long-term improvements to processes and customer satisfaction.
• Support customers with information about our platform and learn to handle more complex topics such as Corporate Actions, securities transfers, and trading-related inquiries.
• Assist and gradually take responsibility in specialized sub-teams that work on long-term solutions for recurring challenges.
• Communicate with and support different internal departments to help resolve trading-related requests, with training and ongoing support.

Is this you?

• Native-level Dutch speaker (must-have).
• Fluent in English.
• Good understanding of financial products and affinity with the financial markets.
• Energetic team player with excellent communication skills.
• Available to work evenings occasionally.

Starting at the Service Desk is a great way to understand which part of the FinTech world best suits you. Your career growth at flatexDEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry.
• Move on to a Junior Trading Assistant position within your current department.
• Choose a career path inside the company: become a team lead in Service Desk or transfer to a new role within flatexDEGIRO (previous colleagues have joined Marketing, Operations, Brokerage and Risk).

Interested? This is what we offer you

• Promise of a good work-life balance.
• 30 days paid leave.
• An enthusiastic and fun team to work with.
• Personal and professional development with access to relevant courses.
• Transport allowance or related benefits like a leased electric bike.
• Pension plan.
• A challenging job in an international and fast-growing company.
• A competitive salary.
• A lot of freedom executing your role and a chance to shape your own career.
• The opportunity to participate in a new, enthusiastic team of likeminded professionals.

To make your life easier

You get the freedom to work flexible, meaning you don’t have to work in our office every day (though we like it if you do—it’s fun to come in and mingle with your colleagues). There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide are an easy way to get into shape!