Service Desk Technician

Build with us
Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Service Desk Technician

Your impact
You will be the heartbeat of our internal operations. As a Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work directly enables over 900 Mollies to build the future of payments without technical friction.

You aren't just fixing laptops; you are ensuring that our teams—from Engineering to Sales—stay connected, productive, and secure. With a customer-obsessed mindset, you will provide hands-on support at the office and remote assistance across Europe, turning potential tech headaches into seamless experiences.

What you'll ship

• Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely.

• Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime.

• Set up and maintain meeting room AV hardware.

• Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded.

• Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts.

• Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users.

• Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles.

• Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement.

• Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment.

• Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users.

What you'll bring

• A customer-first mindset, with the ability to deliver friendly, effective, and timely support.

• 4+ years of experience in an IT Service Desk or similar end-user support role.

• Strong knowledge of MacOS and iOS environments, including troubleshooting hardware and software issues.

• Hands-on experience with meeting room AV hardware and supporting hybrid collaboration setups.

• Familiarity with ticketing systems (preferably Jira) and following IT service processes (e.g. incident, request, escalation).

• Solid troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.

• Clear and effective communication skills, with the ability to explain technical concepts to non-technical colleagues.

• Strong organizational skills, able to prioritize a busy workload while maintaining attention to detail.

• A proactive mindset, looking for recurring issues and opportunities to improve the user experience.

• A collaborative team player, comfortable working with IT Operations colleagues across multiple European offices.

• Awareness of IT security best practices to ensure safe handling of systems and devices.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

AI at Mollie We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Benefits

• 20 days working from abroad (excl high risk countries)

• Wellbeing Budget: €60 per month net

• Lifestyle and Health Support via OpenUp

• 26 holiday days, plus an extra 2 days off in between 27 and 31 December

• Commute options: NS Business Card and bike lease plan

• Birthday off

• WFH Equipment Budget: one-off €400 for new hires

• Hybrid working with WFH & Internet allowance at €60 a month

• Discounted lunch: hot and cold meals plus snacks each day for less than €4 (pay when you use the service)

• Health insurance: insure with ONVZ or receive €125 net towards your own insurance

• Annual Mollieverse event