Product Manager Payments

At TicketSwap, we’re on a mission to become the world’s favorite marketplace for safely buying and selling tickets. With over 18 million fans across 42 countries, we’re building products that make live events safer, fairer, and easier for everyone.

Fans are at the heart of everything we do, and we’re always looking for curious, driven, and thoughtful people to help us build the best experience possible. To keep scaling responsibly and efficiently, we’re looking for a Product Manager Payments to join our Product team.

Are you ready to shape the systems and processes that keep the live event world running smoothly? Keep reading! 👇

What You’ll Do

As a Product Manager Payments, you’ll own the product direction of TicketSwap’s payments domain. You’ll work on the systems and flows that power checkout, payments, payouts, refunds, and KYC, ensuring transactions are safe, scalable, and seamless for millions of fans and organizers worldwide. Your work directly impacts fan trust, financial accuracy, and our ability to scale as a global marketplace.

Your key responsibilities:

• Drive the cross-functional roadmap and OKR process for the Payments domain, shaping long-term strategy and priorities
• Own payment-related initiatives end-to-end, from discovery through delivery and iteration
• Partner closely with Finance and our Payment Service Providers (PSPs) to optimize and scale payment, payout, refund, and KYC flows
• Improve the buyer checkout experience and seller payout journeys, balancing conversion, compliance, and trust
• Identify inefficiencies in payment flows and processes, reducing errors and manual work by improving automation and leveraging AI where it adds real value
• Collaborate with Engineers, Designers, Data Analysts, and your Engineering Manager to deliver reliable, high-impact solutions
• Use data to define KPIs, measure success, and inform product decisions
• Balance business goals with regulatory requirements, financial accuracy, and fan trust
• Communicate clearly and confidently across teams, presenting updates and learnings to the wider company.

About you

• You have 3+ years of experience as a Product Manager working in cross-functional (Agile/Scrum) teams
• You bring hands-on experience in the payments domain, including working with PSPs or payment infrastructure
• You have a solid understanding of payment concepts such as checkout, payouts, refunds, KYC, and compliance
• You’re comfortable collaborating with Finance, Engineering, and external payment partners
• You have strong stakeholder management and communication skills and can bridge business, technical, and regulatory needs
• You take a data-informed, structured approach to problem-solving
• You’re proactive, curious, and driven to continuously improve how things work
• You’re organized, detail-oriented, and able to manage multiple priorities at once
• You have a clear bias for action and enjoy turning ideas into real impact
• You’re based in the Netherlands, are an EU resident, or already hold a valid visa to work here (relocation not provided)

Why You’ll Love It Here

• Join a passionate, international team of music and event lovers
• Work on complex, high-impact systems that power millions of safe transactions worldwide
• Collaborate in a supportive, flexible environment where good ideas win
• Help shape the future of live event experiences

Some of your colleagues 💙

Jessica
Lead Product Manager

Tendai
Product Manager

Andrea
UX Writing & Localisation Manager

Dennis
Director of Product

Hybrid friendly work environment

• 25 holidays +1 per year (max 28)
• Friday drinks at the office
• Urban Sports Club Membership
• Pension plan, fully paid by TicketSwap
• Free healthy and varied lunch
• Kickboxing classes at the office
• MacBook provided
• Access to OpenUp: mental well-being
• Remote working policy
• Snacks and drinks at the office
• Epic company parties