Manager HR Business Support Netherlands

The beating heart of every organisation - it's all about our people! Join the people challenge, mix it with technology and join in on elevating our human capital!

Please note: Full knowledge of the Dutch language is required for this position

Are you ready to be the driving force behind smooth HR operations and an inspiring team? As Manager HR Business Support Netherlands, you’re not just managing processes, you’re shaping the employee experience for our Dutch Retail organisation and Central Head Office (CHO). You’ll be at the heart of our Benelux HR Operations team, working closely with passionate colleagues and directly contributing to our operational excellence agenda. If you thrive on variety, love empowering others, and want to make a real impact, this is your stage!

In this role, you’ll be leading a talented team of 8 HR professionals, all based at our beautiful head office in Amsterdam. Together, you form one of the core pillars of the Benelux HR Operations team. We believe that a sense of humour and fun at work are just as important as rolling up our sleeves and getting things done, especially with the many changes and improvements coming our way in 2026! As our new Manager, you’ll be the steady hand guiding your team through evolving ways of working, helping everyone adapt, grow, and thrive. Smooth and accurate operations in the Netherlands mean we can scale, innovate, and deliver the high standards our region is known for. You’re not just a manager, you’re the crucial link between daily service delivery and our broader HR Operations ambition.

What you’ll do (and love doing)

• Lead with confidence: Be the first point of contact for your team, guiding them through daily operations and stepping in when needed.
• Drive performance: Coach, motivate, and develop your team so they can shine.
• Operational Excellence: Oversee the monthly payroll process, day-to-day HR administration, and all the key moments in our annual HR calendar, making sure everything runs like clockwork.
• Shape the future: Share ideas for process improvements and efficiency and spot opportunities, because “business as usual” can always be better!
• Think global, act local: Represent the Netherlands in global projects and bring valuable insights to the table.
• Collaborate & Connect: Build strong relationships and keep communication flowing with HR specialists, the Head of HR BNL, Global HR Services, HR Advisors, and Retail stakeholders. You’ll ensure everyone is informed, engaged, and working together, making sure local execution meets the needs of all key stakeholders.

What makes you the perfect fit

• Solid HR experience (4–5 years) and at least 2 years leading a team; retail experience is a plus!
• Fluent in Dutch and English
• Familiarity with tools like Workday, Quinyx, and Microsoft Office
• Strong Dutch payroll knowledge
• Up-to-date understanding of local HR rules and legislation
• Experience working with CLA’s (Collective Labour Agreements)

Your Strengths:

• Proactive & Results-Oriented: You don’t just see problems, you solve them.
• Decisive: You know when to act and lead with confidence.
• Self-Aware & Empathetic: You are conscious of your own behavior, strengths, and development areas. You embrace self-reflection and can coach others while knowing your own needs.
• Flexible: Change doesn’t scare you, it energizes you. In a fast-changing retail environment and while working with diverse colleagues both within and outside your team, it’s important that you can easily adapt and manage different situations.
• Great Communicator: You make complex things simple and inspire trust. You are able to understand others’ perspectives and communicate clearly and effectively. You are comfortable giving and receiving feedback and encourage others to do the same.

Bring your energy, ideas, and leadership to HR Operations. Join us and help shape the future of HR for the Netherlands and beyond!

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events