Customer Support Employee - Germany

Support German customers via email/social, localize content for webador.de, and turn insights into customer experience improvements in a tech-driven team.

Job description

At JouwWeb (and Webador), our mission is to help small business owners grow their online presence by giving them the tools to easily build a website. As a Customer Support Employee for the German market, you’ll help customers build a professional website or online store they’re proud of, while ensuring our product and communications feel truly local for German-speaking users. Day to day, you’ll resolve requests via tickets/email and social channels, improve help content, and collaborate with Country Managers, Marketing, and Development to localize our tool and customer touchpoints for webador.de. You’ll share customer insights that drive product and customer experience improvements. Your impact: happy German customers and steady growth within the DACH region.

You will work on

• Handling customer questions via email/tickets and social channels with clear, empathetic solutions.
• Localizing product strings, help center articles, and UI/FAQ for the German market (webador.de).
• Adapting tone/messaging to German culture and improving customer experience based on customer feedback and data.
• Partnering with Country Managers and Marketing on awareness and onboarding for German-speaking users.
• Contributing to tooling & automation (e.g., Zendesk workflows, macros, chatbot improvements).

Job requirements

Who we are looking for

• Native or fluent German (written and spoken) and strong grasp of German culture/norms.
• A good proficiency in English is required (our working language); Dutch is a nice-to-have.
• Proficiency in additional languages, such as French, Spanish, or a Scandinavian language, is a plus.
• 1+ year in a support/communication or related role; excellent written and verbal communication.
• You are open to working occasionally on weekends or evenings.
• Structured, hands-on, and proactive; you recognise yourself in our core values.

What you get in return

• Competitive salary €2,900 and €3,400 per month (based on experience) plus a bonus scheme.
• Learning & development budget: 5% of your annual salary.
• A solid pension plan with no personal contribution.
• We meet every week during the team day at the office; the rest of the week, you decide where you work best (home or office).
• A professional yet informal environment with a flat structure and minimal meetings.
• Fun extras when we hit company targets (surprises, team outings, additional bonuses).

About JouwWeb (and Webador)

With JouwWeb, small business owners can easily create a professional website or online store they are proud of. New AI features in our tool make starting a website truly effortless.

Our company is located at Strijp-S in Eindhoven. We are ambitious and growing rapidly, supported by Webador, our international brand. More than 300,000 small business owners worldwide use the premium version of our service and are very enthusiastic about it (JouwWeb and Webador). By reaching more customers, we increase our impact on entrepreneurship worldwide. Our moonshot is to have 1,000,000 customers by 2030. Despite our growth, we remain a relatively small team of 45 colleagues where everyone aims to make as much individual impact as possible.

We like to keep things simple, both in our product and in our processes. We work in a data-driven way and validate hypotheses with experiments. We have few meetings; our team works with focus and calm on meaningful improvements.

Questions about this vacancy? Contact our localization team lead Nicole at nicole@jouwweb.nl