Fraud Insights Operations Supervisor, FSI Mx

Join DoorDash as a Fraud Insights Operations Supervisor

About the Team

The Fraud team reduces the cost of fraud and provides insights to protect our platform from would-be fraudsters. You’ll help build a team from the ground up to investigate cases of fraud, protect our good users, and brainstorm solutions to reduce fraud in the long-term.

About the Role

The majority of the Supervisor's day is spent managing their team's effectiveness. You will do this through daily and weekly capacity management, leading team meetings, one on ones with direct reports, skip levels and working the same cases and reviews as their team. Additionally, Supervisors will contribute to working groups and projects where their team's capacity is needed, or where the output of their team's work is needed to support scaling initiatives for offshore growth. In order to make decisions for their team, Supervisors will need to dedicate parts of their days to learning and practicing new processes, fraud policies, and tools.

As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, immediate problem-solving, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the office.

You’re excited about this opportunity because you will…

• Oversee and manage the day-to-day operations of your team of up to 15+ Analysts. This includes providing guidance, support, and direction to team members, ensuring that they are aligned with organizational goals and objectives. Managing project deadlines, ensuring operational efficiency, and providing valuable insights and trends to our S&O partners.
• Collaborate closely with team members to foster a culture of open communication and mutual support. You will facilitate collaboration by promoting knowledge-sharing, side by side training sessions and workshops if applicable.
• Demonstrate a strong comprehension of the fraud industry and be well-versed in the relevant day-to-day technologies we utilize, including but not limited to RWS, SFCD, Google Sheets, Sigma, THQ, SQL, Sift, Persona.
• You will be accountable for ensuring project deadlines are met, performance management of the team, prioritizing initiatives, and delivering quality insights and trends to our S&O partners.

We’re excited about you because…

• 4+ years experience in fraud, finance, or other professional operations environment
• 2+ years of operational leadership experience leading teams of 10 employees
• Google suite intermediate proficiency (sheets, docs, gmail, calendar)
• Basic+ proficiency in data query language (SQL, macros, etc.)
• Demonstrated strong written and verbal communication
• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact

Preferred Experience:

• Google suite advance proficiency (sheets, docs, gmail, calendar)
• Investigations experience (fraud, insurance, law enforcement)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.