Supervisor | Oysho

INDITEX, is one of the world’s leading fashion retailers with over 5,800 stores across 210 countries by bringing together 120 diverse cultures. In the Netherlands, we proudly represent seven iconic brands:

ZARA | PULL&BEAR | MASSIMO DUTTI | BERSHKA | STRADIVARIUS | ZARA HOME | OYSHO

We’re excited to open our second OYSHO store in Amsterdam. Join our passionate team and help create an empowering, stylish, and inclusive shopping experience.

Apply now and be part of our fashion-forward journey!

Your role

As a Supervisor, you will play an important role in fostering a diverse and inclusive environment while representing the brand image and corporate values of INDITEX. Collaborating closely with the Store Manager and the Assistant Store Manager, you'll oversee daily operations of your department, manage product placement, and optimize the store layout to enhance profitability and create an engaging fashion experience. Your role includes organizing and developing the team of your department to ensure effective collaboration and exceptional customer service, while also ensuring that fashion trends and customer preferences are met. You will be reporting directly to the Store Manager and the Assistant Store Manager.

Main Responsibilities

• Demonstrate understanding of commercial tools to be able to support the commercial and operations managers.
• Improve the department’s performance and work towards the overall development of the Store.
• Ensure your department is in line with the company’s visual guidelines.
• Oversee replenishment is done in a timely and effective manner across the store.
• Participate in the planning and manage the process of the stock deliveries and sales preparation.
• Prepare monthly schedules for the store and manage holidays according to the business needs.
• Communicate accordingly the recruitment needs of your department to the Store Manager.
• Resolve effectively customer queries and manage conflict.
• Foster & embed D&I culture and ensure an inclusive, respectful workplace for all.
• Comply with the Company Health & Safety Policy.
• Being ambassador of the company’s sustainability commitment.

What you bring

• Ability to lead by example, motivate, and develop employees.
• Experience in managing and developing a team, including training, and performance reviews.
• Initiative in identifying and addressing issues proactively.
• Strong organizational skills with effective delegation and multitasking abilities.
• Strong numerical skills for managing budgets and performance metrics.
• Familiarity with retail management systems, POS systems, and other relevant technology.
• Understanding of market trends, commercial dynamics, and competitor landscape.
• Minimum of 1 years' experience in a customer service management role.
• Strong verbal and written communication skills in English and/or Dutch.

Your Benefits

• Competitive salary
• Opportunities for personal and professional career growth
• Access to Busuu for Language Learning and Development
• 25% employee discount in all our Brands
• Benefits at Work platform for more discounts
• 5 weeks of vacation per year
• Travel allowance

This job description details the core responsibilities but is not all-inclusive. You may be asked to take on additional tasks as required.

Applicants must have full authorization to work in the EU without requiring sponsorship.

We are unable to provide visa or work permit sponsorship for this position.