Business Onboarding (KYB) Process Lead

Ready to get shit done?

We believe that opening a business bank account should be as easy as taking your business online—and we mean easy. Our goal is a seamless, fast, and transparent onboarding experience for every business owner. As our Business Onboarding Process Lead, you’ll ensure that we keep our promise to onboard businesses in 5 minutes or less.

Your expertise will reshape and automate onboarding processes, cut through unnecessary back-and-forth, and give businesses the clarity they need every step of the way. Through this, you’ll help us deliver a delightful user experience, showing entrepreneurs they’ve chosen the right bank for their financial journey.

Up for this?

Take ownership:

As the Business Onboarding Process Lead, you’ll own the processes that make it possible for companies to get started right away. Specifically, you’ll be in charge of:

• Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%.

• Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification.

• Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance

• Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

This challenge is perfect for you if

• Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets.

• Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience.

• Strong analytical and research skills that allow you to turn raw data into actionable business insights.

• The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results.

• Prior experience optimizing policies and working in regulated environments.

• Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths.

• Strong communication skills and a user-centric approach to problem-solving—always keeping Eva (our user) at the heart of every decision.

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

• Gross monthly salary between €6,636 - €7,137 + 8% holiday allowance (paid out annually or monthly — your choice)
• 🎯 Profit sharing based on the impact you make and bunq's performance
• 🤟 Great, international colleagues who share your mindset
• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
• 📚 We support growth with bunq Academy and €1500 annual learning budget
• 🚴 Massive discount with Urban Sports Club 💪
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 💻 A MacBook so you can Get Shit Done with us
• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• 💰 An optional pension plan with monthly contribution from bunq
• 💸 Monthly contribution to your phone and internet bills
• 🍻 Friday drinks and other celebrations - bunq style