Operations Transversal Program Lead

Lead Strategic Transformation at Allianz Benelux

Transform the Way We Serve. Build What’s Next.

At Allianz Benelux, we’re reimagining how we serve millions of customers across Belgium and the Netherlands. As our new Operations Transversal Program Lead in the COO Domain, you’ll be at the center of that transformation—leading programs that combine smart automation, customer-first thinking, and cross-functional execution.

This is more than a project role. It’s a strategic launchpad to shape the future of operations in one of Europe’s most innovative insurance groups.

Why Join Us

• Drive transformation with direct impact across BeNe markets
• Collaborate with top leaders across Sales, Underwriting, IT, and Operations
• A hybrid workplace with flexibility and trust
• Career growth within a global leader in financial services
• A purpose-driven culture that values diversity, ownership, and progress
• Tools, training, and tech to help you succeed

What You'll Do

• Lead the design and rollout of a scalable Customer Contact Model—covering digital portals, call centers, AI agents, chat solutions, and more
• Create a future-proof service blueprint across all Lines of Business: P&C, Life, Health
• Align internal teams (Market Management, Claims, Operations, IT, etc.) under one strategy
• Own and evolve the business case—measuring ROI, driving adoption, and unlocking value whilst owning budget utilization (multi-millions program)
• Lead virtual multi-disciplinary teams and oversee key delivery streams with Business, IT and Data – voicebot deployment, call center upgrades, organizational evolutions, etc.
• Track progress, manage risks, and keep stakeholders aligned and informed

You’ll also play a pivotal role in:

• Shaping the Benelux OPS target operating model
• Guiding complex transformation programs (e.g., re-platforming efforts like BMP)
• Managing transversal programs tied to strategic COO priorities
• Acting as the go-to partner for Group Centers on operations and IT readiness
• Preparing executive-level reviews and decision-making materials

What You Bring

You’re a strategic operator who sees both the big picture and the path to execution. You know how to turn bold ideas into real, measurable outcomes. Insurance or not, you understand how great service, smart processes, and modern tech come together to drive business value.

• 8 – 15 years of experience in transformation, program delivery, target operating model design, or operations
• Master’s degree in Business, Engineering, or equivalent
• Strong background in insurance processes and operational models
• A passion for customer experience and service transformation
• Target Operating Model design experience
• Proven ability to lead in complex, matrixed environments
• Structured, hands-on, and confident in ambiguous settings
• Excellent communication and executive stakeholder management skills
• Fluent in English; Dutch and/or French is a big plus

Let’s Build the Future Together

At Allianz, we're always on the lookout for individuals who are enthusiastic about AI and Data Analytics to shape the future and drive innovation across our organization.