Client Support Assistant

Join Quion as a Client Support Assistant

Only applications from candidates who are fluent in Dutch and currently residing in the Netherlands will be considered

As a Client Support Assistant, you will be the driving force behind the administrative and operational support of the commercial team.

What will you do?

As a Client Support Assistant, you are the driving force behind the administrative and operational support of the commercial team. You facilitate efficient sales processes, support in customer surveys, manage communication with lenders and coordinate internal projects. Thanks to your efforts, commercial processes run smoothly and contribute to Quion's success.

Your responsibilities:

• Developing the commercial annual plan in consultation with stakeholders;
• Coordinating projects and preparing reports on progress;
• Processing requests for the triage and pricing committee;
• Supporting quotations, contract management and billing processes;
• Directing customer surveys and external communications;
• Organizing events and taking minutes of meetings;
• Coordinate internal and external governance and ISAE controls.

Where are you going to work?

Do you want to work for a leading player in the Dutch mortgage market? At Quion, we ensure that our clients can manage their mortgage effortlessly. We connect supply and demand in the housing market and strive to be the best service provider. Our ambition? That everyone wants their mortgage serviced by Quion!

Quion

Quion is one of the largest independent mortgage servicers in the Netherlands. For 20 years, Quion has been proudly managing mortgages and consumer credit for renowned national and international financial organizations with diverse signatures. For these organizations, they are the business partner that helps them serve their clients successfully in a changing world.

Working at Quion means continuous improvement in a personal and flexible way. That is the common thread of the organization. This in a no nonsense and result driven culture.

Job requirements

This is you:

• HBO working and thinking level;
• At least 5 years of relevant work experience within commercial financial services;
• Knowledge of the mortgage market and relevant regulations;
• Experience with CRM systems and MS Office (Excel, PowerPoint);
• Strong organizational and communication skills;
• Proactive attitude and analytical thinking skills;
• Excellent command of the Dutch and English languages.

What do you need for this position?

• Collaboration: Actively contribute to team goals, respect for diverse opinions;
• Written expression skills: Clear and error-free communication, even with complex subjects;
• Decision-making skills: Decide quickly and effectively when given sufficient information;
• Customer focus: Empathize with customer needs and look for solutions that make a real difference;
• Progress control: Plan, organize and ensure that goals are achieved on time.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues you will support clients in the administrative process of the mortgage.

Quion is looking for true toppers in their profession. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A salary of € 2867,- to € 4095,- gross per month & 190 vacation hours based on 38 hours per week
• Favorable pension plan, a bicycle plan and the possibility to purchase vacation days
• Numerous training and educational opportunities for breadth and height development
• A fine balance between working from home & working in the office. Compensation for your home working and travel days and a home office to work pleasantly & healthily from home
• Healthy meals in our company restaurant and discounted sports
• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and free parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.

Talent development

We start with an onboarding, so you find your way and you feel at home quickly. We have a wide choice of online workshops and training courses to continuously improve yourself, in addition, you will check with your manager what training is appropriate in your work area, so you continue to develop. Because standing still is going backwards!

Interested?

Do you see yourself working with us? Do you have any questions or would you like more information about the position? Please contact Team Talent Attraction (Niels de Ruiter & Dipak Hardwarsing) via careers@blauwtrustgroep.com.

Please note that this vacancy has been published simultaneously internally and externally. In case of equal suitability, we give preference to internal candidates.

Acquisition in response to this vacancy is not appreciated.