Retail Operations Specialist (Commercial Excellence Specialist)

Retail Operations

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Nespresso is a leading provider of premium coffee solutions. We are dedicated to delivering exceptional coffee experiences to our customers, employees, and visitors. Working at Nespresso means being encouraged to use your unique talents. Together, we create special Nespresso coffee moments.

Nespresso is looking for a Retail Operations Specialist

As Commercial Excellence Specialist you work dedicated and proactively to enable our B2C sales channels to focus on achieving business results. You will provide operational support, align internal communications and manage relationships with third parties. This role will serve as a vital link between store management and internal departments, ensuring smooth operations and effective communication.

Key Responsibilities:

• Serve as the Single Point of Contact (SPOC) for store management on operational matters, closely collaborating with the Senior Commercial Excellence Specialist to address inquiries and issues;
• Maintain up-to-date and accessible business information between customer-facing teams and the head office departments while enhancing digital tools for efficient information sharing;
• Coordinate marketing campaign roll-outs and merchandising activities with external suppliers and in close cooperation with the Brand team, while managing operational budgets and ensuring adherence to financial guidelines;
• Oversee finance, Stock, and Quality Management processes within the offline channels. Ensuring compliance with Nestlé Nespresso guidelines by executing and documenting recurring controls;
• Serving as a department super-user for multiple digital tools like theKronos, Nessoft, TAP and Teams, and continuously drive compliance and effective ways of working upon usage;
• Represent offline channels in various initiatives, including marketing campaigns and Continuous Improvement Projects (CIP), ensuring effective communication and collaboration.

What we hope you can bring to us:

• Have naturally good communication and interpersonal skills;
• Organized and good time-management skills;
• First-time right and continuous improvement mindset;
• Self-awareness and taking ownership;
• Basic knowledge of project management principles;
• Fluent in Dutch and English.

What do we offer?

• Salary between €3000 - €3500 gross per month based on relevant experience for 40 hours;
• 28 vacation days based on a full-time contract;
• 13th month and annual bonus scheme;
• 1 free Nespresso machine and a monthly coffee credit of €50;
• Hybrid (remote) work arrangement with compensation for an ergonomic home office;
• 40% average discount on your gym membership;
• Full travel expense reimbursement (NS Business Card or mileage reimbursement);
• Free baby food up to €500 per child per year;
• 1 big company party at a beautiful location;
• Many more secondary benefits, such as (e)bike plan and referral bonus.

More reasons to work at Nespresso:

• Our slogan is 'Boost your development, fuel your curiosity, and be future-ready.' We offer impactful training and development programs and coaching to help you upgrade your skills and take your career to the next level;
• Your well-being is our priority. We support this with various activities, such as our Employee Assistance Program;
• At the office, you can enjoy fresh vegetables and fruits and a healthy and varied food offering in our restaurant, "Good Food Good Life";
• Within the Nestlé culture, we believe it is important for you to be yourself. Do you have a passion for DE&I? Join our Diversity, Equity & Inclusion Ambassadors.

Who you are is exactly who we need

At Nespresso, we believe that every individual should be treated with the utmost respect. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, ability, or sexual orientation. Nespresso is actively working on fostering diverse, passionate teams. We believe this gives us a greater creative and innovative spirit to continue offering unique coffee experiences while making a positive impact on people and our planet.