IT Support Engineer

Are you the kind of person everyone in the family turns to when their laptop won’t start or the Wi-Fi’s acting up? Do you enjoy solving tech problems and making sure everything just works? If so, we have a role for you!

At GÉANT, we’re building the digital infrastructure that powers research and education across Europe. Behind every big discovery are the people who keep the tech running and that’s where you come in.

We’re looking for an IT Support Engineer to join our Amsterdam office. Whether you're early in your career or simply have a passion for technology and helping others, this is a chance to make a real difference while growing your skills.

Why this role matters?

Our staff rely on reliable tech to connect, collaborate, and get things done , in the office and across borders. You’ll be the go-to tech support for our Amsterdam-based team, working closely with our Senior IT Support Engineer and the wider Digital Services team.

You’ll help with everything from setting up laptops for new joiners, to solving day-to-day tech issues, to supporting small IT projects, all while making sure our people feel supported and confident with their tools.

What you’ll do:

• Provide friendly, hands-on IT support to staff in our Amsterdam office (~60 users)
• Set up and maintain laptops, mobile devices, printers, and meeting room tech
• Respond to support requests via our ITSM tool (Ivanti Neurons)
• Help onboard new starters and manage equipment and access
• Keep our local inventory of IT equipment accurate and organised
• Work with the Senior IT Support Engineer to support wider projects and improvements
• Spot recurring issues, suggest improvements, and help build internal documentation
• Be a friendly, approachable tech presence in the office

Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can be found here: https://geant.org/wp-content/uploads/2022/11/GEANT_Candidate_Privacy_Notice_V1.2.pdf