Software Support Engineer
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About the role
- Solve complex technical issues with high-level data analysis (10+ tickets/day).
- Manage and support their European customer base, providing timely resolution.
- Perform troubleshooting and root cause analysis for mission-critical software.
- Maintain and configure client systems, including Windows OS and cloud infrastructure.
- Collaborate with internal teams (implementation, development, and client success).
- Ensure SLA adherence and continuous service improvement.
- Become certified in their products and act as a subject matter expert.
- Use tools like Zendesk, Azure Monitor, and New Relic for ticketing and monitoring.
Salary range: €50.000 | €75.000
Employment: Full Time
Language requirements: English
Country: Europe
pontus@bluebirdrecruitment.com
Wij doen iets heel bijzonders.
Namelijk, wij zijn een recruitmentbedrijf zonder recruiters. Ik hoor je al denken: Huh? Dat doen we door recruitment te doen vanuit een domein expertise. Iedereen die bij Bluebird werkt komt uit de industrie waar ze voor recruiten. Ex-VP of Sales, Ex-Head of Marketing en Ex-Lead Software Engineers.
Tuurlijk zijn wij nú 'gewoon' recruiters, maar dat doen we vanuit net wel een andere bril dan normaal. Ons bedrijf groeit op het moment gigantisch hard!
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