Customer Onboarding Manager - Teamleader Focus

Customer Onboarding Manager - Teamleader Focus

Job description

Role: Customer Onboarding Manager - Teamleader Focus

Scope: Onboarding for our customers in the Dutch and/or Flemish SME market for Teamleader Focus

Level: Junior - Medior (this is not a management role)

Timing: ASAP

Who are we and why should you care?

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

We're looking for a Customer Onboarding Manager to join us on our mission

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Focus ASAP. To be more concrete, you focus on driving customers' adoption of our product in a proactive way and you train and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. Follow up on user and customer emails and questions and build relationships with our customers.

Why others chose Teamleader: we are lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget

• A hybrid working model: a pleasant mix of office and home working.

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options in our Ghent office, as well as Free Food Fridays, Friyays and numerous sport initiatives!

• 32 holidays on top of the standard public ones! (based on full-time employment)

• Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that, too. We believe a diverse, inclusive working environment is crucial to realise that ambition, so we are committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Job requirements

You'd be a great fit for this role, if:

• You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes.

• Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them.

• Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship.

• You have a great interest in handling certain technical issues, e.g. data imports/ migrations

• You strongly believe in technology and have affinity with cloud-based applications.

• Besides that, you speak fluent Dutch (native level) and English (professional level); knowledge of French is a plus!

• Experience in a SaaS environment would be a nice extra.