Seeking strategic customer success professionals

Seeking strategic customer success professionals

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

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Are you passionate about building strong client relationships? Are you looking for an opportunity to thrive in a dynamic and inclusive environment? If so, we’d love to hear from you!

The primary purpose of this role is to ensure our largest enterprise clients achieve their critical business objectives through the strategic use of solutions. By building long-term, value-driven relationships, this role navigates complex customer political landscapes and positions us as a trusted partner at all levels of the account.

Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career.

What you’ll do

Role Overview: Ensure enterprise clients achieve business objectives through strategic solutions.

Relationship Building: Develop long-term, value-driven relationships, navigating complex customer landscapes.

Success Plans: Create and implement plans aligned with customer goals, driving measurable impacts.

Collaboration: Work with Sales teams to set clear expectations and share insights, becoming a strategic partner.

Onboarding & Engagement: Ensure seamless onboarding, foster ongoing engagement through reviews and training, and monitor key metrics.

Task Delegation: Delegate tasks and drive accountability within support teams, aligning with sales strategies and customer success plans.

What we're looking for

• Previous experience in a customer success sales environment (tech would be great or a growth mindset if not!).
• Experience in working with complex, multi-divisional, international customers
• Comfortable presenting, consulting, and advising at C-level and other executives
• Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
• Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
• Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
• Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
• Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
• Effective and confident decision making based on business and financial principles

We encourage women to apply

We strongly encourage women to apply and are committed to providing a workplace where you can thrive. We understand the importance of work-life balance and offer working arrangements to support your needs.

Ready to make your mark in tech sales?
Apply today and join a team that values your unique perspective and passion for technology!

What we offer you

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders

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