Customer Support Specialist

Customer Support Specialist

What are you going to do?

Do you get excited about helping users directly while improving their overall experience? In this role, you support GPs and their teams with MediKIT, our web-based general practitioner information system. You answer questions, solve issues, and play a key role in making our technology more accessible for healthcare professionals.

But you won’t stop at support alone—you’ll spot patterns, contribute to structural improvements in processes and tooling, and help reduce dependency on support while increasing user autonomy.

Your responsibilities

In this role, you will be responsible for the following tasks and responsibilities:

• Handling customer inquiries: You assist users by phone and email;

• Problem analysis and resolution: You identify patterns in recurring questions and help address root causes;

• Improving tools and documentation: You help create and optimize content and tools to promote self-service;

• Collaboration with development: You work with product teams to remove usability barriers;

• Support optimization: You contribute ideas to make our support smarter and more scalable.

Your team

As a Customer Support Specialist, you'll join the MediKIT team — a close-knit group with a start-up mindset operating within Nedap Healthcare. You’ll collaborate with colleagues in development, operations, and product strategy. Most of us work in a hybrid setup and meet regularly at our offices in Nijmegen, Groenlo, or Utrecht.

Our offer

As a customer support specialist at Nedap, you make a valuable contribution to our goal: making people happier and more successful in their professional lives. We offer a salary above market average based on your background and experience. Additionally, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. Everything we do revolves around trust and autonomy. That's why you determine your own working hours and vacation days. We also place great value on personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continually develop yourself.

Required experience and skills

As a Customer Support Specialist, you are the face of MediKIT to our users. You genuinely enjoy solving problems and helping people, and you go the extra mile to ensure they feel supported and empowered. You’re communicative, structured, and eager to improve how things are done.

You also recognize yourself in the following:

• Customer focus: You are patient, clear, and empathetic in communication;

• Solution-minded: You think beyond the ticket and want to improve the system;

• Digitally skilled: You enjoy working with digital tools and quickly find your way around new systems;

• Proactive attitude: You identify recurring issues and take initiative to fix them;

• Language proficiency: You speak fluent Dutch, and English is no problem for you.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.