Technical Support Specialist
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Your opportunity
Thus far, our customer experience has been the main differentiator between Mollie and our competitors. As a Technical Support Specialist, you will be the point of contact for our customers, Customer Support, Commerce and Engineering departments. Your mission is to make sure our customers can run their business effectively by supporting them with technical matters focussed on, but not limited to, the integration of Mollie products and services. The Technical Support Team is international, multilingual and always ready to go above and beyond for our merchants. When customers have a problem, they listen, analyse, solve and empower. 😊
What you'll be doing
- Deliver technical support for (custom) integrations & plugins to our customers (merchants & partners)
- Advise merchants on how to best implement Mollie in their specific setup;
- Point of contact for technical questions and escalations coming from internal customer representatives (Customer Support teams, Sales & Customer Success managers)
- Tech support training for other teams and departments
- Writing internal technical process documentation
- Actively contributing in providing feedback and input to the business via SME format to improve the technical product and merchant experience
- You will be part of a small team focused on solving clearly defined problem spaces
What you'll bring
- Minimum of 2-3 years Tech Support experience, preferably in Fintech
- Analytical and Troubleshooting Abilities: You have a proven track record of applying analytical thinking and effective problem-solving skills
- Experience with APIs: You have prior experience working with APIs
- Excellent Communication Skills: You can distil complex technical issues into easy-to-understand messages for diverse audiences
- Fluency in English
- Valuable Additional Experience: We consider the following as valuable additions to your skill set:
- ITIL certification
- Experience with Docker
- Familiarity with databases such as MySQL, MariaDB
- Knowledge of Webshop Technologies
- Hands-on experience with cloud projects, especially on the Google Cloud Platform
- A background in working within an agile environment
Benefits
- Noise cancelling headphones
- MacBook
- Birthday off
- Complimentary baby days
- 20 days working from abroad
- 25 holiday days
- Commute reimbursement
- Work from home budget
- Bike lease plan
- Internet allowance
- In-office lunch
- Wellbeing program
- Pension contribution
- Health insurance
- Bonus scheme
- Equity plans
- Referral bonus
- Learning platform
- Mentor program
Mollie is a fintech company providing easy and convenient payment solutions for more than 65.000 entrepreneurs worldwide.
We believe in the strength of simplicity. With this simplicity, we want to challenge the standard in payments by testing the boundaries of tech, by always looking one step further, and by providing a strong but simple API to advance your business opportunities.…
Mollie is a fintech company providing easy and convenient payment solutions for more than 65.000 entrepreneurs worldwide.
We believe in the strength of simplicity. With this simplicity, we want to challenge the standard in payments by testing the boundaries of tech, by always looking one step further, and by providing a strong but simple API to advance your business opportunities.
At Mollie we strive to help all entrepreneurs: from a small webshop owner who is taking a first step into the e-commerce landscape to corporate-like organizations trying to change the world. We want to help our customers grow, increase their productivity, and reach their business goals by providing them with the most efficient money management.
Grow wherever you want, and don't let borders define your business! We provide all major payments methods such as Mastercard, VISA, Amex, PayPal, iDEAL, Bancontact, Bitcoin, SEPA Direct Debit, Cartes Bancaires, EPS, Giropay, SOFORT Banking and more to help you grow locally and globally.
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