Customer Care Specialist Sea logistics

Join Our Sea Logistics Team in Rotterdam

We're looking for you! For our office in the heart of Rotterdam, we're seeking a new addition to our Sea Logistics team. We're in need of a dedicated Customer Care Specialist to bolster our team in Rotterdam.

Your Role

In this dynamic role, you'll serve as a crucial liaison between customers, outside sales, operational departments, and our global offices, handling commercial, customer service, and monitoring tasks. We're looking for someone with a passion for customer service and sea logistics; any related knowledge is a plus. If this resonates with you, please continue reading to apply!

Your Responsibilities

• Handle day-to-day interactions with both existing and new customers assigned to you.
• Qualify, monitor, and delegate customer orders for execution by the Operational Care Centre (booking) Team into operational systems.
• Proactively collaborate with internal teams to manage existing customers in your portfolio and drive necessary improvements.
• Provide proactive advice and consultancy to ensure customer satisfaction.
• Monitor internal data and customer indicators/KPIs, plans and offering solutions for continuous improvement.
• Ensure administrative processes are efficient, controlled, and successful, using your flexibility and problem-solving skills to contribute positively.
• Build and maintain customer relationships to foster partnerships beneficial for both Kuehne + Nagel and the customer’s growth.

Your Skills and Experiences

• Strong team player with the ability to work independently.
• Organizational prowess, with the ability to prioritize and differentiate main issues from peripheral ones.
• Customer- and service-oriented mindset.
• Thrives in a fast-paced, dynamic environment, adept at prioritization and quick adaptation.
• Excellent command of English; Dutch proficiency is advantageous.

Good Reasons to Join

In addition to a competitive salary, we also offer a travel allowance and good pension scheme. You will have 24 vacation days and 3.5 ATV days and you have the option to buy additional days. We work in a flexible working schedule whereas your private life-work balance is optimal, including the possibility to work via home office days. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. Kuehne + Nagel is a good and reliable company, therefore a VOG is requested at the start.

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.