Customer Care & Operations Internship

WHAT WE'RE ALL ABOUT

At Stoov we want to warm people, not the planet. That’s why we flipped heat on its head and made it personal. Like, really cosy and snuggly and warm and wonderful. Now people can turn down the thermostat and take warmth with them wherever they go. That is our heritage, and we are very curious to see where we go from here, together. 🌍

We are always on the lookout for interns to join us!

Internship periods:

• February - June
• September - January

WHAT YOU'LL BE DOING

You will work as an intern in the Customer Care & Operations Support team, where you will have the opportunity to take a look behind the scenes of a dynamic & fast-paced company. You will help the team to get all Stoov orders delivered on time, as we head into our peak season at full speed. For example, you ensure that our warehouses are aware of trucks that need to be unloaded, you check whether all items are still in stock, you interact with customers to move stock from A to B and you place orders for our retail partners. In addition, you work closely with our customer service to solve delivery problems. You will get to know the order fulfilment process from A to Z and interact a lot with our warehouse partners.

You will:

• Make sure we have insight into our stock levels, out-of-stock items and expected inbounds every day.
• Check whether orders are stuck in the system, find the root cause and make sure the order is being shipped out as soon as possible.
• Monitor and proactively communicate order delays to customers, ensuring they never have to wonder about the status of their newest Stoov.
• Process incoming returns and refunds daily.
• Support the Customer Care Team by answering product availability questions and correcting any incorrectly booked reshipments.
• Announce new containers arriving to our warehouse and monitor the unloading status.
• Help in daily administrative tasks for both the ops and customer service team.

WHAT WE'RE LOOKING FOR

• You are as dedicated to the planet as we are;
• You are currently enrolled in your 3rd or 4th study year of Logistics or Supply Chain at a Dutch University;
• You are looking for a hands-on internship (we offer room for max. 1 day of research);
• You are enthusiastic to support our customers and customer care team with Logistical or stock-level questions;
• You are excited to understand the logistics world behind e-commerce and can't wait to visit our warehouses;
• You are into data and figures, are accurate and analytically strong;
• You are stress-resistant and not afraid to roll up your sleeves to get problems solved the same day;
• You are communicative, like to take initiative and are able to work both independently and in a team;
• You are proactive and eager to learn;
• You enjoy working in a dynamic and fast-paced environment;
• You have a student travel card (studenten OV).

THE PERKS OF AN INTERNSHIP AT STOOV

• Working together with a team of ambitious and fun colleagues;
• A dynamic internship where you’ll gain hands-on experience in multiple areas of customer care and logistics.
• The opportunity to tailor your internship to your specific interests and strengths.
• A supportive and fun work environment in a fast-growing company.
• The chance to work on impactful projects that contribute to the growth of Stoov.
• A lively, informal and warm working environment;
• Delicious coffee, healthy lunches and plenty of after work drinks and activities;
• An internship allowance of EUR750 per month.

WELLBEING & SUSTAINABILITY

Warming people, not the planet, is something we take very seriously at Stoov. We do everything with sustainability in mind and became B Corp in 2023. When we’re not thinking about Mother Earth, we’re thinking about you. It’s really important to us that you feel safe, welcome and appreciated. We’re a brand built on positive energy.

THE PLACE WERE YOU BELONG

We welcome everyone with wide open arms. We create an environment where everyone feels safe and welcome. And free to share the best version of themselves. No matter how they identify, who they love or what culture they feel at home in. For us, different people bring different experiences, perspectives and backgrounds. And we need all of those to grow as a company, and as individuals.