Operations Engagement Manager

Operations Engagement Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

This role will sit within the Strategy & Execution team for Global Operations. The Strategy & Execution team consists of Operations Academy, Operations Analytics, and Strategy and Program Management. Our focus is to facilitate ops strategy development and planning, drive global cross domain programs, and enable our organisation to execute with speed and scalability.

As the Engagement manager, you will be responsible for developing and executing a clear and cohesive communication and engagement strategy that aligns with both Operations and company-wide objectives. It involves crafting and coordinating internal and external messaging, collaborating with cross-functional teams, and producing high-quality content to drive engagement around key initiatives. The role also includes organizing and facilitating internal events, leadership offsites, and workshops to support collaboration, strategic alignment, and knowledge sharing across the organization.

You will need to apply strategic and big picture thinking to connect the dots and identify accelerators to engagement, working across the other key domains in Operations (supply chain, support, merchant operations, and support).

What You’ll Do

• Partner with Strategy & Execution lead and key stakeholders to develop and implement a global engagement and communication strategy that aligns with global comms, Operations and company-wide goals.
• Responsible for developing content that effectively communicates Operations’ strategic direction and impact across the organization, ensuring clarity and consistency in messaging.
• Partner with Comms & Brand teams and cross-functional stakeholders to align on internal and external engagement initiatives.
• Lead the creation of compelling content formats (including but not limited to newsletters, leadership comms, digital updates) for both Ops and company-wide audiences.
• Own the planning and execution of Ops-led events and support company-wide event participation, including content development and facilitation.

Who You Are

• 5+ years of experience in communications, marketing, or organizational development, with a strong focus on internal engagement.
• Strong communicator with experience creating clear, compelling messaging across channels and formats.
• Adept at managing multiple projects and stakeholders, with solid organisational and project management skills.
• Collaborative and relationship-oriented, with a natural ability to build trust and drive cross-functional alignment.
• Strategic, creative, and proactive—able to simplify complexity and lead with a bias for action in a fast-paced environment.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!