Technical Support Specialist

Technical Support Specialist at Nedap Healthcare

"More time for care. At Nedap Healthcare, we develop technology that makes the lives of healthcare professionals easier, better, and more enjoyable. Together, we ensure that our customers can focus on what they do best: providing high-quality care to those who need it most."

As a Technical Support Specialist at Nedap Healthcare, you are the crucial link between our customers and our development teams. You assist application administrators with complex issues related to the care-related applications in the Ons Suite, ensuring they receive the support they deserve. By closely collaborating with developers, business partners, and the commercial team, you play a key role in improving our processes and services.

Your responsibilities

• Analyzing and resolving technical issues: You assist application administrators via tickets and phone and contribute to process improvements;
• Translating technical problems: You make complex technical issues understandable for our customers;
• Monitoring and implementing solutions: You determine the urgency of problems and ensure they are resolved;
• Contributing to product development: You identify areas for improvement and provide input on new functionalities within the Ons Suite;
• Strengthening the support team: You identify opportunities to improve our support processes and contribute to the further development of the department.

Your team

The team is divided into three specialization groups: Administration, Planning & Data Integration, and the Care-related specialization. As a Technical Support Specialist, you will be part of the latter specialization team.

The Support Team at Nedap Healthcare plays a central role within our organization. Your team consists of enthusiastic professionals who strive to provide the best possible service to our customers. Together, you represent the voice of the customer and ensure the continuous improvement of our products and services.

Our offer

As a Technical Support Specialist at Nedap, you will make a valuable contribution to our goal of making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension plan, and profit sharing with the possibility of becoming a Nedap shareholder. We are all about trust and autonomy. That is why you determine your own working hours and vacations. We also place great value on personal and professional growth. You will receive an extensive induction and we encourage you to keep developing.

Required experience and skills

We are looking for a colleague who is eager to contribute to healthcare in the Netherlands. Someone who is confident, gets excited about solving complex issues, and is not afraid of a challenge. You take initiative and are constantly looking for ways to improve our processes.

We need someone who goes the extra mile. You don’t just want to answer questions—you want to solve problems. You can do this independently, but also enjoy collaborating with your support colleagues.

Additionally, you recognize yourself in the following:

• You have at least a completed bachelor’s degree;
• You have strong communication skills in both Dutch and English;
• You have an affinity for technical issues.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.