Internship | Customer Care

Internship | Customer Care

The Team

Join our dynamic Customer Care department which consists of dedicated 19 team members. The Customer Care department, the face of our business, plays a crucial role in ensuring positive customer experiences.

Your role and impact

As an intern, you'll experience being a part of one, or multiple of the specialised teams – Search Support, Booking Support, or Trust and Safety – contributing to the team's success through the activities listed below.

Search Support:

• Assist Kamernet users with inquiries via our Ticketing solution.
• Support HousingAnywhere Searchers through chat and email.
• Document all contacts effectively for insights.
• Engage customers in 5 languages, utilising translation technology.
• Participate in continuous learning and improvement initiatives.

Booking Support:

• Assist HousingAnywhere Tenants and Advertisers via phone, chat, and email.
• Manage booking modifications and cancellations efficiently.
• Ensure decisions align with terms and conditions.
• Identify process improvements and share best practices.
• Proactively engage in continuous learning and team activities.

Trust and Safety:

• Manage and respond to customer reviews on HousingAnywhere and Kamernet.
• Handle Tenant reviews on HousingAnywhere.
• Contribute to fraud prevention activities.
• Manage User reports and ensure compliance with Terms and Conditions.
• Proactively participate in continuous learning and improvement efforts.

Your profile

• Proficient in English; additional languages, especially German, Italian, Spanish, and French, are a plus.
• Student or recent graduate in Foreign Languages, Business, Communications, or related fields.
• Team player with the ability to work independently.
• Initiative-taking and persistent individual.
• Capable of structuring work following checklists.
• Energetic, optimistic, and open to new challenges.
• Availability for a full-time internship of at least 5 months.

What's in it for you?

• Personal equipment (company laptop, keyboard, mouse and headset).
• Commuting costs covered for travelling between the office and your home address.
• Enjoy 12 vacation days (based on a full-time internship) to recharge and unwind!
• Work with a goal-oriented, diverse and inclusive team! Think 190+ people from 46+ different nationalities.
• We don't care about what you wear. You're welcome to wear a 3-piece tuxedo or even a dragon onesie, we won't judge you!
• Pet-friendly office in Rotterdam city centre equipped with social spaces and free coffee and snacks.
• Fun team-building activities and after-work drinks every Friday.

About HousingAnywhere

HousingAnywhere is Europe’s largest mid-term rental platform, covering over 125 cities across Europe and several in the US. With Kamernet and Studapart under its umbrella, HousingAnywhere empowers people to live wherever and however they choose. Through our advanced online platforms, which together attract over 30 million users annually, we connect young professionals and students directly with accommodation providers. Our team of 250 professionals is dedicated to helping tenants find comfort and peace of mind in their rental search, whether they're looking for a home across the globe or just across town.

Our mission

Rent Easy, Live Free.

Our Values

• Ownership
• We are Enablers
• We are Changemakers
• We are Connectors

If you have further questions, please email Iris at i.fernandes@housinganywhere.com.