IT Support Engineer

Join DEPT® as an IT Support Engineer

This role is part of our Holding team based in the Netherlands. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and marketing. We're the backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, and ready to embark on exciting ventures, join us!

JOB PURPOSE

In this role, you will be responsible for on the ground IT Support Operations in the Netherlands, provide support to the Amsterdam Office and wider local NL activities where required. You and your team will be the eyes and ears on the ground for IT Support.

You will partner closely with the NL Office Management team. This will include ensuring attendance of the IT Support team in the office 5 days per week and ensuring support is on hand for important office meetings and activities.

KEY RESPONSIBILITIES

Local NL Team Support

• Responsible for NL Office Support in partnership with the NL Office Experience Lead with focus on the Amsterdam office:
• Set standards for office support;
• Attendance of office 5 days per week;
• Support with key client meetings;
• Ensuring new joiner set ups run smoothly consistently;
• Responsible (with the rest of the team) for setting up management and efficiency of the NL HW Management and employee lifecycle process
• Manage and oversee local NL vendor relationships where required and agreed with Global IT Team;
• Manage and oversee any required local projects from end to end;
• Provide NL wide assistance and technical support to users where required;
• Generate regular reports on the status of IT initiatives, project progress, and performance metrics;
• Analyse existing software applications and IT processes to identify opportunities for consolidation and standardisation.
• Adhering to NL IT Budget & Ordering process in partnership with the Senior IT Support Manager

Global Support & Implementation of Initiatives

• Active role in the Global support process;
• Coordinate project activities, allocate resources, and ensure projects are completed within scope, schedule, and budget;
• Collaborating with the rest of the global team in translating global efforts into local practices;
• With input from the Global IT team, oversee the development and enhancement of systems and integrating new systems with existing systems;
• Attending and contributing Global IT team meetings and slack channels
• Support with any other projects or tasks as required by the global team and business needs.

WHAT WE ARE LOOKING FOR

• Working proficiency in both Dutch and English.
• Excellent verbal and written communication skills including hosting meetings, presentations and documentation.
• Direct availability to start working in the Netherlands.
• Bachelor's degree in Information Technology, Computer Science, or a related field would be a plus;
• Experience in IT engineering and supporting roles, with a minimum of 1-2 years of experience;
• Strong knowledge of IT software, hardware, networking and infrastructure concepts
• Have advanced knowledge of both Windows & macOS;
• Experience with SaaS software like Google Workspace, O365, Slack, JAMF & Intune, and Atlassian are a plus;
• Highly self-motivated person with excellent leadership, communication, and interpersonal skills to foster collaboration and teamwork;
• Ability to analyse and optimise IT processes and implement solutions to improve efficiency;
• Global IT experience or familiarity with multi-site operations is a plus;
• Have basic knowledge of the concepts of licensing, security and organization.

WE OFFER

• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.