Pan-EU Technical Support Engineer/泛欧校招-海外技术支持工程师

Responsibilities

Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

A good team player who is able to work with other team members to achieve team targets

Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations

Positive attitude towards work

High integrity

A demonstrable passion for Information Technology

Fluent in Mandarin, both written and verbal

Fluent in at least one of the following languages: English, French, German, Spanish, Polish, Hebrew etc., both written and verbal.

Work Location:

For Technical Support Engineer-English, you must be willing to relocate to the Pan-European region, including Adriatic, Romania, UK, etc.

For Technical Support Engineer-French, you will base in France or Belgium.

For Technical Support Engineer-German, you will base in Germany.

For Technical Support Engineer-Hebrew, you will base in Israel.

For Technical Support Engineer-Spanish, you will base in Spain.

For Technical Support Engineer-Polish, you will base in Poland.

Online Application

https://www.wjx.cn/vm/rTM2nxo.aspx#