Customer Relations & Sales Ambassador - Dutch

Customer Relations & Sales Ambassador - Dutch

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

Bring all of you

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

• The confidence to handle Dutch (native) and English (C1-2 level) speaking customers, written and spoken.
• A background in a customer service-oriented field.
• A caring personality in which you always put the customer at the centre of your universe 😊.

Good to know

• Hybrid role
• We work with different shifts. Monday – Friday:
  • 08:00am – 16:30pm
  • 08:45 am – 17:15pm
  • 10:00am – 18:30pm
  • 12:30am – 21:00pm (From Home)
• During the weekend (From Home), we have a single shift. Saturday – Sunday:
  • 10:00am – 18:30pm
• On Sundays and bank holidays, an extra salary % is applicable.
• 100% flexibility is required for this position.
• You will start your first week with a full-time, inspiring one-week training program at the office. Followed with a 13-15 weeks onboarding program on the job.

Benefits of working at Rituals

Training, coaching & development opportunities

Staff discount on Rituals products

Attractive bonus

Numerous health & wellbeing initiatives

Company & team events