Customer Success Manager (Dutch speaking)

We are a mission-driven scale-up, and we believe that education is the key to solving society's future challenges and reaching our full potential as individuals. The success of modern education depends on teachers' ability to ignite the flame of curiosity, fostering lifelong learning and critical thinking. FeedbackFruits develops the technology to facilitate this transition in education.

Afdeling: Go To Market

Rapporteert aan: Head of Partner Success

Werkt samen met: Partner team en Account Executives

What Makes This Role Interesting

This position offers the opportunity to make a significant impact on education by integrating technology, leading to better learning experiences and outcomes for students. You'll work closely with clients, understanding their needs, and building strong relationships while supporting our mission to shape the future of education.

Role's Relationship to Company Strategy

As our Customer Success Manager Benelux, you will have full ownership of the Benelux region, for maintaining and strengthening our existing partnerships. Our partners are key to our company's success and growth. In this role, you serve as the bridge between our external and internal stakeholders. The success of the Partner team has a direct impact on our company, our ability to scale, and the development of our product. You ensure that customer churn is minimized, that our partners are enthusiastic about us and our services, and that you facilitate our community of practice to strengthen our brand in the industry.

🎯 Core Responsibilities

Relationship Management and Value Delivery (30%)

• Build and maintain strong relationships with key stakeholders by understanding their challenges and offering solutions that add value.
• Oversee partner accounts, identify potential risks, and address them proactively.
• Understand customer objectives and needs to identify and capitalize on upselling opportunities, ensuring a high percentage of contract renewals through effective renewal strategies.
• Act as a consultant in digital transformation and pedagogy to identify and achieve mutual success.
• Identify successful ambassadors and implementation successes to turn them into positive references.

Increasing Adoption and Realizing Added Value (30%)

• Organize and lead workshops and training sessions focused on increasing adoption and awareness of our tools within departments and faculties.
• Actively utilize all available tools in the Teaching and Learning System to increase awareness and drive account growth.
• Consult on how the Teaching and Learning System contributes to achieving institutional goals.

Partnership Onboarding and Implementation (25%)

• Lead the onboarding process for new partners and develop a strategy that ensures successful implementation.
• Create strategic account plans, including clear goals and KPIs, to ensure long-term success.
• Identify (creative) opportunities to embed the implementation process across all departments of the partner institutions.
• Organize and facilitate key meetings during the implementation process, such as kick-off and evaluation moments.

Collaboration and Communication (15%)

• Work closely with Product Managers and the Support department to address technical challenges and process product feedback.
• Share insights and successes with internal stakeholders to strengthen our proposition and contribute to the development of effective marketing strategies.
• Collaborate with the Marketing team to develop customer case studies and work with various teams within the organization to align strategies and priorities.

Characteristics

Scale-ups offer phenomenal learning and development opportunities, but you will also need to tap into your creative side at times. You should draw energy from this culture and feel comfortable with some degree of uncertainty.

Qualifications:

• A bachelor's degree in a relevant field (education, business, technology).
• 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in the EdTech industry.
• Excellent business English and Dutch skills, both written and spoken.
• Strong communication, interpersonal, and presentation skills.
• Problem-solving abilities and a customer-oriented mindset.
• Preferred: knowledge of trends in educational technology, pedagogical methodologies, and the education sector.
• The ability to work independently, prioritize tasks, and manage multiple client relationships.

What you get

• Salary between € 45.000 - € 64.500,- yearly base
• Bonus scheme up to 23% of yearly salary
• 25 vacation days per year.
• 3 additional days off per year for volunteer work.
• 3 additional days off per year for study and development, plus an annual budget.
• Ability to work from home (3 days per week on-site).
• Travel allowance and a Swapfiets subscription.
• Company laptop.
• Daily lunch at the office & bi-weekly dinners.
• Free access to the office gym.
• Unlimited access to certified psychologists and coaches (OpenUp).
• Fully paid pension plan by FeedbackFruits.

Will you join our team as Customer Success Manager? We would love to hear from you!

We are a mission driven scale-up and believe education is key to facing the future challenges of society and achieving our full potential as individuals. The success of today's education depends on teachers turning the flame of curiosity into lifelong learning and critical thinking. FeedbackFruits builds study activity apps to facilitate this transition in our education.rs turning the flame of curiosity into lifelong learning and critical thinking. FeedbackFruits builds study activity apps to facilitate this transition in our education.