Campaign Manager - Digital Engagement Team

Do you enjoy building relevant, proactive, and beautiful digital campaigns? We offer the opportunity to develop yourself in digital technology in the areas of marketing automation, customer journeys, and machine learning. At Exact, you innovate and see your good ideas come true. And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,050+ enterprising colleagues have already paved the way. Are you on board?

This = the job you are looking for

As a Campaign Manager, you create the best personal and relevant campaigns for our customer base: the right message, for the right target group, at the right time. Your aim is to help our customers get the most of their Exact software.

You will collaborate with a variety of colleagues: You ask stakeholders about their goals, you discuss the best campaign set up with other campaign managers, and you obtain copy from writers and translators. You coordinate these activities, managing several projects simultaneously.

Our team works with Salesforce Marketing Cloud for email campaigns and Salesforce Interaction Studio for in-product messages. If you have experience in these tools: great! If not, we’ll teach you.

Your responsibilities include:

• Determine customer segments and appropriate messages
• Monitor the quality of communication materials according to guidelines
• Create consistent user flows between digital touchpoints
• Collaborate with functional and product experts
• Align campaigns with marketing and customer journey owners
• Continuously search for ways to improve
• Take responsibility in reporting, follow-up, and results

This = your team

The Customer Success department is made up of three main pillars: Customer Support, Delivery and Engagement, which are supported by Operations and Business Analysis. With a team of 500+ colleagues, we work on our main goals: driving NPS, reducing churn, and improving scalability.

You’ll work within the Engagement pillar, in the Digital Engagement Team. This team creates all service-related digital campaigns and focuses on improving the customer experience. It’s a varied team with nineteen highly specialized experts, in areas such as CX/UX, data analysis, campaign management, and engineering. You’ll have direct access to their expertise and learn from the best. Your future colleagues are team players who love to help you get the best results. Collaboration is organized in an agile way, which allows you to work where and when you want to a great extent.

This = what your future colleague says

I really enjoy being part of the Digital Engagement team because everyone has a team-first attitude. We encourage each other to reach our full potential while striving to achieve our collective and team goals.

— Moneer Sadiqai, Campaign Manager