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Customer Relations & Sales Ambassador - Dutch

Posted 18 Jun 2024
Share:
Work experience
0 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

  • Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
  • Support our customers on social media, by e-mail and on the phone.
  • Love to spot sales opportunities and recommend our products to fit the needs of the customers.
  • Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
  • Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
  • Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

Bring all of you

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

  • Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
  • The confidence to handle Dutch (native) and English (C1-2 level) speaking customers, written and spoken.
  • A background in a customer service-oriented field.
  • A caring personality in which you always put the customer at the centre of your universe :).

Good to know

  • We are seeking ambassadors who speak one of the following languages at a native level (+ English fluently): Dutch, German, Romanian, French, Italian, Swedish, Norwegian, Danish and Finnish

We work with different shifts. Monday – Friday:

  • 08:00am – 16:30pm
  • 08:45 am – 17:15pm
  • 10:00am – 18:30pm
  • 12:30am – 21:00pm

During the weekend, we have a single shift. Saturday – Sunday

  • 10:00am – 18:30pm

On Sundays and bank holidays, an extra salary % is applicable.

100% flexibility is required for this position.

You will start your first week with a full-time, inspiring one-week training program at the office. Followed with a 13-15 weeks onboarding program on the job.

Your path to a new career

Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:

  1. Marco Martins will contact you within 5 working days.
  2. You will be invited to do an online and writing assessment.
  3. A telephone introduction meeting with Marco Martins of approximately 15 minutes will follow soon after.
  4. You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Marco Martins. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
  5. You will receive a proposal with the terms of employment.

''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…


''We're not here to sell you beauty, we are here to make you feel good''

We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.

Retail
Amsterdam
Active in 33 countries
5,000 employees
30% men - 70% women
Average age is 36 years