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Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.
Are you a dynamic leader ready to take on the challenge of leading a team of up to 20 Ambassadors in our Customer Relations department? If you're passionate about well-being, thrive on ensuring your team delivers exceptional service to our customers, and love coaching and developing your team, then this is the perfect opportunity for you! We are currently seeking an interim Team Lead (B2C) to join our team for a minimum of 10 months as maternity cover.
As Team Lead you are responsible for the qualitative (a result of customer satisfaction) and quantitative (productivity, presence, turnover, SLA) performance of the team. Next to this, you have a strong character, who makes the connection easily and are creative in finding solutions that are suitable for your team, as well as our customers. This matches you as a caring Team Lead.
For 32-40 hours per week, you:
High on energy, low on ego, and with a little bit of humor. You are also 'one of a kind' because of your people-oriented approach. In addition, you are as a Team Lead a great listener and all about teamwork. And on top of it, you have:
Your path to a new career
Show your ambitions and apply quickly! The next steps are:
''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…
''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.
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