Senior Technology Production Support Manager

LSEG is an Equal Opportunities employer, we strive to establish teams that are diverse and encourage collaborative working and sharing of ideas! Overview: We are seeking an experienced Senior Technology Production Support Manager with a background in foreign exchange financial markets to lead our Production Support team in APAC. The candidate should have an understanding of the Foreign Exchange trading operations, with experience in managing and supporting both on-premises & Azure-based infrastructures. As a Senior Technology Production Support Manager, you will play a pivotal role in ensuring the availability, reliability, and performance of our trading platforms and systems, enabling seamless FX trading operations. Responsibilities: On-Premises Technology Support: Lead a team of technology support engineers responsible for maintaining and supporting on-premises technology infrastructure, including servers, network devices, and trading systems. Oversee the deployment, configuration, and maintenance of hardware and software components to support forex trading operations. Implement best practices for system monitoring, performance tuning, and capacity planning to ensure optimal performance and availability of trading platforms. Azure Infrastructure Management for FX Trading Systems: Lead and manage a team responsible for the day-to-day operations of Azure-based production environments supporting FX trading systems. Oversee the design, deployment, and maintenance of highly available and secure Azure infrastructure components. Collaborate with stakeholders to ensure Azure environments meet the performance, latency, and compliance requirements of FX trading operations. Ensure infrastructure deployments are secure, scalable, and compliant with best practices and organizational standards. Continuous Improvement and Automation: Drive continuous improvement initiatives to enhance the reliability, scalability, availability, efficiency, & performance of FX Trading systems hosted both On-Prem and on Azure. Identify opportunities to automate repetitive tasks and streamline operational processes using Azure automation tools and scripting languages. Implement automation solutions to streamline operational tasks, such as deployment orchestration, configuration management, and performance monitoring. Integrate automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases. Collaborate with development teams to implement best practices for deploying applications in Azure environments, including CI/CD pipelines and infrastructure as code. Continuously improve CI/CD workflows to optimize build times, reduce deployment errors, and increase release velocity. Incident Management and Resolution: Develop and implement robust incident management processes to promptly respond to and resolve production issues impacting forex trading operations. Coordinate with internal teams, external vendors, and stakeholders to diagnose and resolve complex technical issues, minimizing downtime and impact on business operations. Conduct post-incident reviews and root cause analysis to identify underlying issues and implement preventive measures. Change and Release Management: Manage the change and release process for on-premises technology infrastructure, ensuring that changes are thoroughly tested and properly documented before deployment. Collaborate with development and QA teams to schedule and coordinate software releases, minimizing disruption to trading activities. Implement change control procedures to maintain the integrity and stability of production environments. Security and Compliance: Implement and enforce security controls and compliance measures to protect sensitive financial data and ensure regulatory compliance in on-premises technology environments. Conduct regular security assessments, vulnerability scans, and audits to identify and remediate security risks and compliance gaps. Collaborate with compliance and risk management teams to address regulatory requirements and industry standards relevant to forex trading operations. Documentation and Training: Maintain comprehensive documentation of on-premises technology configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and operational continuity. Provide training and support to technology support engineers and end-users on on-premises technology systems, tools, and processes. Qualifications: Bachelor's degree in Computer Science, Engineering, Finance, or related field; Master's degree preferred. Experience in technology production support, both with Azure Cloud technologies & On-Premises infrastructure technology. Strong understanding of FX trading operations, financial market data feeds, & trading platforms. Proven track record of leading incident management and resolution efforts in high-pressure environments. Hands-on experience with Azure DevOps, Azure Kubernetes Service (AKS), Azure SQL Database, and Azure Networking. Knowledge of security best practices and compliance requirements relevant to financial services, such as PCI DSS, GDPR, and industry regulations. Excellent communication, leadership, and problem-solving skills, with a customer-centric approach. Relevant certifications (e.g., ITIL, CompTIA Security+, Cisco CCNA) are a plus. Azure certifications (e.g., Azure DevOps Engineer Expert, Azure Solutions Architect Expert) are a plus. Sounds exciting to you? Apply now and get connected with us! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. 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Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.