Contributions Business support manager

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. Role profile: We are currently looking for a Contributions support manager for the OTC Contributions team, based in Exeter (UK). As an Contributions Business Support Manager, you will be working within a team of 18 relationship managers and responsible for the on-boarding and maintenance of real time contributed market data, as well as ensuring that our products have the FI, FX & Money Market content needed to meet local market requirements. The role requires someone to build solid and sustainable relationship with banks and brokers and expand data coverage and retain existing contributed data, engage with internal and external Partners/Contributors and Business Development Managers in order to; on-board newly sourced content, maintain existing content publications, and troubleshoot content and technology issues. You will need to be a great communicator, have a collaborative mind-set, have knowledge of the OTC markets, be detail oriented, technical, and have a proven ability to meet challenging targets. Key responsibilities: Build strong relationships with existing Partners/Contributors, collaborate in order to obtain timely and high-quality publications Resolve problems associated with contributions and process relevant Cases Manage the administration processes involved in the on-boarding of new contributions. Support other contributions relationship managers and members of the sales organization in assessing strategic content requirements, preparing and analysing coverage reports, and advising on technology solutions. Work closely with external clients (Market Data teams, Traders, IT departments) on testing, deployment, and production incident follow up. Provide expertise on OTC Market Content and Systems, use initiative and proactively seek solutions Coordinate and engage in Contribution related projects and related reporting at local and global levels Qualification & Skills: College/University degree or equivalent relevant work experience is required At least 2 years of working in Financial Markets Excellent networking skills and an ability to build strong relationships (both internally and externally) Demonstrable aptitude for technology – networks, databases, trading applications Strong interpersonal communication skills, ability to converse at all levels in an organization and across diversity of cultures. Fluent proficiency in written and oral English is a must. Additional languages are an advantage. Able to withstand pressure, meet tight deadlines and work independently with excellent decision-making skills Ability to take ownership of your own performance Team player who is willing to share knowledge in a wider context (regionally and globally) Proactive, positive, with a natural instinct to help and commitment to find solutions where they are not obvious Advanced Excel Skills Programming skills are a plus LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.