(Junior) Customer Service Delivery Manager

We’re looking for a (Junior) Customer Service Delivery Manager to support and manage our customer-facing projects in a cloud, hosting, and managed services environment. You’ll own delivery end-to-end, working closely with customers and internal technical teams to ensure projects land successfully.

This role suits someone who enjoys structured delivery, customer interaction, and technical collaboration in a dynamic environment.

What You’ll Do

• Lead multiple customer projects from kick-off to delivery, on time and in scope
• Act as the main point of contact for customers, running status meetings and managing expectations
• Build and manage project plans, risks, and dependencies
• Coordinate engineering, operations, and service delivery teams
• Translate technical solutions into clear, customer-friendly updates
• Track progress, manage change, and report on milestones and KPI

What You Bring

• Experience delivering customer-facing projects in cloud, hosting, managed services, data centres, or IT infrastructure
• Solid understanding of cloud, networking, and/or virtualisation concepts
• Strong organisation and communication skills; comfortable managing multiple projects
• Customer-focused, proactive, and solution-oriented
• Fluent in English and Dutch
• Project management certification (PRINCE2, PMP, Agile) would be great but not a must have
• Familiarity with tools like Salesforce, ServiceNow, or Smartsheet

Why Join?

• Deliver high-visibility projects for global customers
• Grow your expertise across cloud, hosting, and managed services
• Work in a collaborative, inclusive team with real customer impact