Senior Delivery Manager

Backbase is hiring a Senior Delivery Manager to join our Services team in Jordan, Lebanon.

You are the "getting things done" person dedicated to ensuring the success of long-term and high-impact engagements for our strategic client relationships.

You will lead strategic delivery programs, oversee multiple workstreams within one or multiple accounts, orchestrate cross-functional project teams, and collaborate with numerous vital partners. Customer focus, a "can do" mindset, result orientation, persuasiveness, and negotiation skills are essential for a Delivery Manager. Your position runs across one to several client settings depending on client size.

What you'll do

• Identify new revenue opportunities through lateral selling in partnership with the Account Executive to pursue and win those opportunities.
• Lead multiple customer engagements simultaneously to drive business transformations and customer outcomes.
• Maintain consistent and highly successful delivery across all workstreams.
• Motivate and retain a high-performing and engaged project team and adapt as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads).
• Coach the team to enable a culture of excellence and support customers in their understanding of Agile methodologies.
• Stimulate and facilitate personal and professional growth in colleagues; you will be measured on customer success, employee happiness, education, personal care, and team results.
• Provide regular status and financial reporting and manage account financials to achieve or beat "as sold" project margins; report on program progress, performance, risks & issues, and status updates to Executive and Senior leadership.
• Partner with Delivery Managers to improve the Backbase delivery process and methodology.
• This role requires 30-40% travel to client locations, sometimes on short notice.

Who you are

• You have 8+ years experience in leading complex software delivery projects.
• You can demonstrate experience in the banking/financial services sector(s).
• You have experience with senior level stakeholder management in an international environment.
• You have experience in an agile environment, including SDLC, SCRUM, and LEAN.
• You have experience in distributed and remote agile delivery.
• You enjoy visiting customers onsite and don't shy away from traveling frequently.
• You have excellent oral and written communication skills in Arabic and English.
• You are based in KSA or UAE.

Our Perks

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.