Commercial Service Manager

In this role as Commercial Service Manager, you support the General Manager Service in developing the international service strategy.

About us

Damen Marine Components (DMC) designs and manufactures a range of premium systems that are essential for the propulsion, manoeuvring and performance of vessels operating across various markets within the maritime industry. These include coastal shipping, deep sea, offshore, seagoing vessels, inland shipping, naval vessels and superyachts. Our best-known products include nozzles, winches, control systems, and steering and rudder systems.

DMC offers an exclusive 24/7 service network. Through a wide range of professional services and a global network, Damen Marine Components ensures that customers’ complete steering installations remain in top condition. DMC is part of the Damen Shipyards Group.

The Role

You lead the Service Sales teams at our locations in Hardinxveld-Giessendam and Hamburg and are responsible for implementing the international service strategy. This includes the development and introduction of maintenance contracts, as well as implementing a clear spare parts pricing and assortment strategy.

As Commercial Service Manager, you contribute to the growth of our service activities and safeguard healthy margins without losing sight of customer satisfaction. You act as a key point of contact for both (large) customers and internal teams. You enjoy thinking along, switching quickly and maintaining overview, even when multiple priorities compete. Through your motivating communication and leadership style, you and your team achieve optimal results together.

You will mainly work from the office, but you will also regularly visit (key) customers or attend trade fairs and events to stay closely connected to market developments.

Key accountabilities

• Further commercialising the service organisation (from reactive to proactive)
• Co-developing the international spare parts and service strategy
• Implementing spare parts pricing and assortment policies
• Developing and implementing maintenance contracts, extended warranties and CRM programmes
• Analysing the current service portfolio and identifying growth opportunities
• Conducting market analyses and translating insights into concrete actions
• Leading and coaching the Service Sales teams
• Creating uniform ways of working across locations
• Maintaining relationships with (key) customers
• Developing distinctive service propositions

Skills and Experience

• HBO-level (Bachelor’s degree) working and thinking level
• At least 5 years of experience in a technical-commercial role (preferably within the maritime sector)
• A proactive mindset
• Strong leadership and communication skills
• Good command of Dutch and English
• Experience with CRM systems

What we offer

• A salary and employment conditions in line with education and experience
• Attractive secondary benefits, including 25 vacation days and 13 ADV days
• A varied role with excellent opportunities for personal development
• A pleasant, informal working atmosphere within an international and dynamic environment
• Flexible working hours and the possibility to work in a hybrid setting

DMC offers you an excellent opportunity to further develop yourself and contribute to the growth of the organisation. You will work in an environment where hard work goes hand in hand with having fun.