Field Service Engineer

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.

The Field Service Specialist is the primary technical liaison for Medtronic CAS customers. You are also a technical support avenue for the CAS Clinical Field and Sales team. You will be completely responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. You will interface closely with the Field Service team and the Sales team to coordinate resources to best satisfy sites and with Quality, Production and Engineering to feedback technical information about our products learned in the field.

The region of responsibility will be Western Europe with the focus on the Benelux. This role will cover the Benelux, but also other European markets, and is a remote position. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time.

There is a facility-based immunization requirement for this position. Therefore, full Measles immunization is a requirement.

Responsibilities may include the following and other duties may be assigned:

• Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment
• Maintain and submit technical records as per regulatory requirements
• Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams
• Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures
• Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base
• Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production

Required Knowledge and Experience:

• Technical education, such as a degree in biomedical engineering, or similar background
• Around 5 years’ experience in field engineering maintenance in medical devices, aerospace, or other highly regulated environments (medical devices desirable)
• Ability to troubleshoot problems and technically diagnose medical equipment
• Flexibility to travel frequently – the majority of the role will be traveling
• A strong working knowledge in English
• The ability to communicate in other EU languages is a definite asset
• Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).